Sales Coordinator

1 week ago


Kennedy Space Center, United States Wyndham Hotels & Resorts Full time

Job Summary

The Sales Coordinator is responsible for providing administrative support to the Sales team at Wyndham Hotels & Resorts. This role involves a range of tasks, including data entry, report generation, and database management.

Key Responsibilities

  • Assist with data entry of leads and RFP bids
  • Complete month-end reports for group sales, catering, and meeting services
  • Run sales, catering, and meeting services reports
  • Create and manage merge documents and entry of menu items
  • Database management duties applied to all sales-related systems
  • Monthly/daily audits of sales and catering-related systems to ensure Wyndham Standard policies and procedures are complied with
  • Training - refresher and new employee training for all sales and catering-related systems
  • E-Lead Coordinator - retrieving, managing, and distributing all incoming sales leads - internal or external for Wyndham Leads, Linking to NetDelphi Global and NetXChange as applicable
  • Relay software suggestions and enhancements to Wyndham Corporate Representative on all sales-related systems
  • Assist or coordinate loading of updated programs onto the network when received from Newmarket International
  • Verify Night Audit is managing daily backup of all sales-related systems
  • Liaison between Sales department, Corporate office, and software vendors
  • Administrative support - typing, filing, answering phones, and distribution of mail
  • Management and registration of all Sales and Catering employees for WIU and vendor centra classes
  • Enforce Corporate and Office standards and procedures as it relates to all sales-related Client and Corporate Information Systems

Requirements

  • High School diploma or equivalent required and/or experience in a hotel or a related field preferred
  • At least 3 to 5 years of progressive experience in a hotel or related field preferred
  • College course work in a related field helpful
  • Computer knowledge/skills required
  • Experience with LAN, WAN in an NT or Windows Environment and Database Management helpful
  • Experience in an Internet or Intranet environment helpful
  • Knowledge of Request For Proposal (RFP) process and/or Corporate Volume Accounts helpful
  • Experience with Budget, Expense, End of the Month, and Competitive Analysis Reports beneficial

Physical Requirements

Flexible and long hours sometimes required

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

General Requirements

  • Maintain a warm and friendly demeanor at all times
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
  • Must be able to multitask and prioritize departmental functions to meet deadlines
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
  • Attend all hotel required meetings and trainings
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
  • Must be able to cross-train in other hotel-related areas
  • Must be able to maintain confidentiality of information
  • Must be able to show initiative, including anticipating guest or operational needs
  • Perform other duties as requested by management


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