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Operations Manager

2 months ago

Winter Park, Florida, United States Compass Group, North America Full time

Job Summary:

As an Operations Manager at Compass Group, North America, you will play a critical role in directing and overseeing the support services operational needs of our clients. You will coordinate the tasks of frontline associates and serve as a liaison between administration and unit departments, providing exceptional service.

Key Responsibilities:

  • Establish and annually review standards and work procedures for all staff.
  • Plan work and staffing schedules and areas of work to ensure adequate services are rendered.
  • Assist in the hiring process, including interviewing, hiring, and training of new associates.
  • Orient, develop, and supervise all supervisory/housekeeping staff.
  • Conduct regular inspections and make recommendations to the facility.
  • Conduct monthly reporting of goals, accomplishments, and future plans.
  • Provide staff education and continuous training.
  • Communicate with staff, administration, and other departments.
  • Coordinate outside services, such as pest control, window cleaning, medical and solid waste, document destruction, and recycling programs.

Requirements:

  • 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
  • At least 1 year of supervisory experience in a support service-related field with high customer/client contact.
  • Ability to communicate effectively in written format and oral presentations.
  • Ability to multi-task and establish priorities.
  • Ability to maintain organization in a changing and stressful environment.
  • Exhibit initiative, responsibility, flexibility, and leadership.
  • Possess a thorough knowledge of contract administration and office procedures.
  • Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
  • Bachelor's degree is preferred.