Maître d' Host

3 days ago


Ann Arbor, Michigan, United States Savas Full time
Maître d' Job Description

Job Summary:

The Maître d' is a pivotal role in delivering exceptional hospitality and service, setting the first impression for our guests. This position requires strong communication skills, multitasking abilities, and a dedication to exceptional service and operational efficiency.

Key Responsibilities:

  • Guest Interactions: Handle all guest interactions with top-tier hospitality and professionalism, using in-depth knowledge to enhance guest experiences and offer tailored dining suggestions.
  • Reservations: Master the Tock reservation platform for managing reservations and floor plans, adjusting seating and floor plans as needed to ensure smooth coordination between host and management teams.
  • Coordination: Stay updated on Sava's offerings and maintain a positive, problem-solving attitude, communicating effectively and managing a high volume of inquiries and administrative tasks.
  • Training: Develop and update SOPs for the host stand, collaborating with Aventura's team to align practices, and train hosts and managers to foster confidence and adherence to standards.
  • Communication: Keep leaders informed about events affecting business, run regular reports to optimize seating and operational performance, and alert stakeholders to issues or trends to achieve operational goals.

Requirements:

This role requires at least 2 years of hosting experience in a high-paced restaurant, preferably with experience with Tock reservation systems or a system alike.



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