Information Technology Support Specialist
2 weeks ago
South River Mortgage, LLC is a leading mortgage originator dedicated to helping American seniors find security in retirement.
Our team is passionate about making a positive impact in the lives of older Americans, providing them with financial solutions through our reverse mortgage products.
We are seeking a highly skilled IT Support Assistant to join our team and provide exceptional technical assistance and support to our employees.
The successful candidate will possess a strong passion for providing quality customer service and excellent communication skills.
Responsibilities:
- Serve as a point of contact for employees seeking technical assistance via phone, email, or in person.
- Diagnose, research, and resolve tier 1 technical hardware and software issues.
- Effectively advise and assist employees on appropriate action.
- Provide accurate information on IT products and services.
- Direct unresolved issues to the next level of support personnel.
- Identify and escalate situations requiring urgent attention.
- Maintain the highest possible level of customer service.
- Work with vendors and internal stakeholders to ensure accurate, effective training content.
Qualifications:
- Associate's degree or 1 year of help desk work experience, required.
- Strong customer support skills.
- Excellent written and verbal communication skills.
- Problem-solving ability to diagnose and resolve basic technical issues.
- Demonstrates eagerness to learn and flexible with the ability to multi-task.
- Possess attention to detail and follow-through.
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