Information Technology Support Specialist

2 weeks ago


Annapolis, Maryland, United States South River Mortgage Full time

South River Mortgage, LLC is a leading mortgage originator dedicated to helping American seniors find security in retirement.

Our team is passionate about making a positive impact in the lives of older Americans, providing them with financial solutions through our reverse mortgage products.

We are seeking a highly skilled IT Support Assistant to join our team and provide exceptional technical assistance and support to our employees.

The successful candidate will possess a strong passion for providing quality customer service and excellent communication skills.

Responsibilities:

  • Serve as a point of contact for employees seeking technical assistance via phone, email, or in person.
  • Diagnose, research, and resolve tier 1 technical hardware and software issues.
  • Effectively advise and assist employees on appropriate action.
  • Provide accurate information on IT products and services.
  • Direct unresolved issues to the next level of support personnel.
  • Identify and escalate situations requiring urgent attention.
  • Maintain the highest possible level of customer service.
  • Work with vendors and internal stakeholders to ensure accurate, effective training content.

Qualifications:

  • Associate's degree or 1 year of help desk work experience, required.
  • Strong customer support skills.
  • Excellent written and verbal communication skills.
  • Problem-solving ability to diagnose and resolve basic technical issues.
  • Demonstrates eagerness to learn and flexible with the ability to multi-task.
  • Possess attention to detail and follow-through.


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