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Healthcare IT Specialist

2 months ago

Irving, Texas, United States Christus Health Full time
About the Role

We are seeking a highly skilled and motivated Epic Systems Analyst to join our team at Christus Health. As an Epic Systems Analyst, you will play a critical role in designing, building, and optimizing our assigned applications in a timely and high-quality manner.

Key Responsibilities
  • Analyze and develop solutions to meet operational and technical requirements.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Provide application support and optimization, including troubleshooting and resolving minor incidents.
  • Develop and maintain documentation, including business processes and workflows.
  • Communicate effectively with stakeholders, including end-users, customers, and business partners.
  • Stay up-to-date with industry best practices and vendor recommendations.
  • Participate in project implementation, including analysis, testing, and documentation.
  • Collaborate with operational leaders to focus on standardized best practice workflow processes and content.
  • Coordinate code changes with vendors related to financial and business application issues.
  • Identify and resolve infrastructure-related issues that impact application performance.
  • Share industry best practices with operational leaders.
  • Develop and maintain technical knowledge of assigned applications, including relationships with infrastructure and impact on users.
  • Serve as a liaison between business operations and providers, internal information technology, system users, and vendors.
  • Follow strict change management processes to ensure proper approval, testing, and validation of system changes.
  • Proactively and independently troubleshoot and resolve minor incidents and requests.
  • Complete tasks with attention to detail and high level of quality.
  • Manage low to medium complexity projects/requests, collaborating with team members as needed.
  • Complete assigned courses within Healthstream or other electronic tracking tools for educational-related material.
  • Ensure services provided contribute to the successful accomplishment of the primary mission of the department.
  • Ensure vendors meet agreed-upon SLAs and follow processes.
  • May be required to travel to perform duties or work additional hours as needed during critical problems.
  • Identify and seize new opportunities, displaying a can-do attitude in good and bad times.
Requirements
  • Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems.
  • Ability to present complex data in a meaningful method, i.e., charts, graphs.
  • Ability to adjust to and implement change.
  • Problem-solving skills.
  • Multitasking skills.
  • Work as a team member.
  • Proficient in Microsoft applications, including Word, Excel, and PowerPoint.
  • Excellent customer service skills.
  • Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education.
  • Strong organizational skills in managing multiple priorities.
  • 1+ years of experience within healthcare, business, or information systems discipline.
  • Solves minor to moderate incidents with direction.
  • Develops new functionality for requests with direction.
  • Associated certifications on area of focus, preferred.
Additional Requirements for Epic Analysts
  • Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date).
  • Certifications or proficiencies must stay current by maintaining new version training.