Chief Mobility Officer

9 hours ago

Jacksonville, Florida, United States Jacksonville Transportation Authority Full time
Job Title: Chief Mobility Officer

About the Role:

We are seeking a highly experienced and skilled Chief Mobility Officer to join our team at the Jacksonville Transportation Authority. As a key member of our leadership team, you will be responsible for developing and implementing effective programs that support the safe, secure, and efficient operation of our contracted paratransit services, alternative services, and service planning and operations support services.

Key Responsibilities:

  1. Provide strategic leadership and vision to the Operations Department directors/managers and staff to ensure all contracted paratransit and alternative services are performed in accordance with specified standards, regulations, and industry best practices.
  2. Develop, deliver, and optimize internal/external data collection, including standardized and specialized reporting, to focus on the structure of efficient, clear, and organized reporting for internal and external stakeholders.
  3. Collaborate with the Business Intelligence Division to establish appropriate performance measures and ensure the communication of information back and forth.
  4. Develop department scorecards and key performance indicators to enable easily accessible routine reporting and data-driven decision making.
  5. Develop short, mid, and long-range forecasts for budget, staffing, equipment, materials, and supplies, and develop, administer, maintain, and oversee annual operating and capital budgets for division and department expenditures.
  6. Develop and review total cost of ownership for capital projects, facilities, services, and systems as required.
  7. Develop and provide oversight for programs, procedures, and policies supporting agency and divisional/departmental goals for alternative services delivery, cost/process efficiency, reliability, safety, customer satisfaction, and overall continuous process improvement.
  8. Serve on a variety of boards, commissions, and committees, and develop and maintain positive relationships with key stakeholders, including contractors, agency partners, federal, state, and local officials, and Sound Transit Board members.
  9. Oversee, participate, and direct the administration and management of assigned contracts and third-party agreements involving public and private contractors, and monitor administration of agreement/contract terms and conditions and budget performance.
  10. Assist in the development of future contracting strategies and negotiation of terms and conditions, and negotiate solutions to conceptual issues involving policy and direction change.
  11. Explore incorporation of new developments as appropriate, and ensure processes, policies, and practices are interpreted and applied consistently and effectively throughout the division.
  12. Maintain accountability and compliance with all applicable state and federal laws, Agency policies and procedures, and rules and regulations.

Requirements:

A Bachelor's degree in Planning or a related field with 10 years of progressive, appropriate responsible experience in the transit industry with focuses on Service Planning, Operations Support Services, data collection and management, ADA compliance, and contract management. A Master's Degree in Planning or related field with previous senior or executive management experience, preferably as a department or division head, is preferred.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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