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Guest Services Coordinator
2 months ago
Employee Benefits
- Comprehensive Medical and Dental Coverage
- Paid Time Off
- Competitive Salary Structure
- 401(k) Retirement Plan
- Life and Disability Insurance
- Discounted Hotel Stays
- Continuous Training and Professional Development
- Execute all check-in and check-out procedures efficiently
- Handle reservations via online platforms and phone calls
- Communicate payment options to guests and verify credit card information
- Register guests, collecting essential details such as contact information and stay duration
- Greet guests upon arrival and allocate rooms accordingly
- Provide comprehensive information about hotel amenities, room types, and pricing
- Address guest complaints promptly and professionally
- Coordinate with housekeeping to ensure rooms are well-maintained and ready for guests
- Manage group bookings and offer tailored services for special guests and events
- Promote additional services and amenities when suitable
- Maintain accurate records of reservations and financial transactions
- Previous experience in a hotel front desk role, receptionist position, or similar capacity
- Familiarity with hotel reservation systems, such as OnQ or Opera
- Strong background in customer service
- Exceptional communication and organizational abilities
