Core Services Manager

2 weeks ago


Pierre, South Dakota, United States Marriott Full time
Job Summary

Marriott International is seeking a highly skilled and experienced Core Services Manager to join our team. As a key member of our reservations sales team, you will be responsible for overseeing the quality and productivity of our reservation sales office.

The ideal candidate will have a proven track record of success in customer service and sales, with a strong focus on quality, productivity, and associate motivation. You will be responsible for training and developing a team of associates to provide exceptional customer service and drive sales growth.

Key Responsibilities
  • Oversee the quality and productivity of the reservation sales office
  • Train and develop a team of associates to provide exceptional customer service and drive sales growth
  • Develop and implement recognition programs to highlight and encourage strong performance and good behavior of team members
  • Use all resources to effectively train all customers/guests to use the Marriott Sales Process
  • Research and resolve any payroll, scheduling, and attendance issues for team members
  • Conduct and participate in all departmental meetings
  • Assist in providing team orientation to new associates within their first thirty days
Requirements
  • High School Diploma or GED equivalent
  • 4 year College Degree preferred
  • Twelve months experience in a customer service or sales environment
  • Twelve to eighteen months of supervisory or management experience preferred
  • Above average performance rating (2 or higher) on last performance appraisal
  • Proven record of willingness to contribute to the success of center initiatives (Spirit To Serve Functions, etc.) and a positive role model for peers and others

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