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Sales and Service Representative

2 months ago

Gainesville, Florida, United States Bass Pro Shops Full time

POSITION OVERVIEW:
The Sales and Service Representative engages in various customer service and sales activities, including warmly welcoming and assisting all customers in a timely and friendly manner, handling products with care, and providing essential information and guidance.

KEY RESPONSIBILITIES:


Demonstrates a strong commitment to exceptional customer service, ensuring a positive and productive shopping experience for every visitor.

Ensures a welcoming and efficient shopping environment for all customers.
Showcases products to customers effectively.
Restocks shelves according to merchandising standards as needed.
Maintains expertise in product knowledge through continuous training.
Stays informed about promotional sales; ensures accurate pricing and signage.
Assists with seasonal merchandise transitions.
Restocks items as necessary.
Keeps the workspace organized, tidy, and well-supplied.
Adheres to all company policies and procedures.

Delivers an outstanding experience for every customer by assisting them in making informed purchasing decisions by:
assessing and understanding customer needs, providing tailored product recommendations, and promoting programs such as membership options and in-store services.

ADDITIONAL DUTIES AS ASSIGNED:

EXPERIENCE AND QUALIFICATIONS:

Minimum Education Required:
High School diploma or equivalent experience.

KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to perform calculations for discounts and provide change to customers.
Ability to communicate in a friendly and professional manner with customers and colleagues.
Ability to build and maintain effective working relationships with management, coworkers, and customers.
Ability to operate a computerized Point of Sale system.

TRAVEL REQUIREMENTS:
N/A

PHYSICAL REQUIREMENTS:
Constantly stand and/or walk during shifts.
Occasionally climb or descend ladders, stairs, ramps, etc.
Constantly communicate with others to exchange information.
Occasionally repeat motions involving wrists, hands, and/or fingers.
Occasionally operate machinery and/or power tools.
Occasionally drive vehicles or heavy equipment.
Light work that includes moving objects up to 20 pounds frequently, and occasionally lifting objects up to 100 pounds or more (with assistance as needed).
Occasionally work in confined spaces.
Occasionally work in noisy environments.

INDEPENDENT JUDGMENT:
Performs tasks and responsibilities under general supervision, utilizing established procedures and creativity. Selects from limited options to resolve issues. Occasionally requires independent judgment to complete assignments. Frequently makes recommendations regarding work processes, policies, and practices.

PART-TIME BENEFITS SUMMARY:


Enjoy discounts on retail products, dining options, world-class resorts, and conservation attractions. Benefits include dental and vision coverage, voluntary benefits, 401k retirement savings, paid holidays, paid vacation, and more. Bass Pro Shops is an equal opportunity employer.

Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable accommodations may be available for qualified individuals with known disabilities under the Americans with Disabilities Act and certain state or local laws.