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Client Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Client Service Representative to join our team at Montebello Unified School District. As a Client Service Representative, you will be responsible for providing technical support and first-level problem resolution services for the operation and use of personal computers and peripheral equipment, District network infrastructure, and standard and specialized applications.
Key Responsibilities:
- Provide technical support and first-level problem resolution services for clients and users.
- Install and configure standard administrative software in accordance with established criteria.
- Install and configure specialized instructional and educational software as authorized.
- Establish and configure connectivity for hardware and devices to the District-wide network.
- Train users on how to utilize District applications and programs.
- Diagnose hardware malfunctions and replace components, as well as perform other minor maintenance and repair.
- Establish user customer accounts, network addresses, and access privileges for various computer systems in accordance with established policy and criteria.
- Assist users on procedures for changing passwords.
Requirements:
- High School Diploma, G.E.D. equivalency or higher.
- Two college level courses in computer support from an accredited institution.
- Three years of progressive experience in Technology Support, with emphasis in network, hardware and software support.
Preferred Qualifications:
- Bachelor degree, or higher, in Computer Information Technology or a closely related field.
- One year of experience in Technology Support, with emphasis in network, hardware and software support.
- One year of customer service experience.
Working Conditions:
The physical requirements indicated below are examples of the physical aspects that this position classification must perform in carrying out essential job functions.
- Lift, carry, push, pull, bend, twist, stoop, kneel, walk, run, and crawl.
- Perform light physical exertion.
- Lift and carry 35 pounds.
- Handle cold environment, with temperatures averaging 65° - 72° Fahrenheit.
- Reach in all directions.
- Stand, sit and walk for extended periods of time.
- Work at a desk, business office, conference table, tight spaces or in meetings of various configurations.
- Read, interpret, and apply rules, regulations, policies and procedures.
- Ability to handle dust and work in a noisy environment.
Examination Information:
After the evaluation of minimum qualifications, examination parts for this recruitment may include, but are not limited to the following: written exam, performance exam, oral appraisal interview, physical ability test, oral presentation, project assignment, etc.
