Customer Service Retail Specialist
2 weeks ago
Job Description:
Retail Sales Associate at The UPS Store
Position Overview:
As a Retail Sales Associate, you will serve as the primary point of contact for customers, delivering exceptional service and tailored solutions to meet their diverse needs.
Your role will encompass a variety of services, including shipping, packing, printing, and mailbox rentals, allowing you to effectively showcase our extensive offerings while ensuring customer satisfaction.
Store Hours:
Our operational hours are Monday to Friday from 8:30 AM to 6:30 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM. We pride ourselves on blending the global strength of a well-known brand with the personalized service of a locally focused business.
Key Responsibilities:
- Welcome and assist customers with enthusiasm, fostering trust and loyalty to drive sales.
- Provide knowledgeable guidance on our services and products, offering customized solutions for each customer.
- Process shipments and securely pack items, ensuring accurate documentation for seamless transactions.
- Operate printing and copying equipment to deliver high-quality results promptly.
- Handle mail and packages with care and efficiency.
- Maintain a clean and organized store environment to uphold brand standards.
- Collaborate with team members to achieve sales goals and contribute to the store's overall success.
- Engage in ongoing training and development opportunities to enhance your skills and career growth.
Perks & Benefits:
- Comprehensive training and continuous support to help you excel in your role.
- Flexible scheduling with no late-night shifts.
- Sick pay and health benefits, including dental and vision insurance.
- 401K Retirement Savings Plan with matching contributions.
- Opportunities for career advancement within our multi-location framework.
- Uniforms provided and employee discounts available.
Qualifications:
- 1 to 2 years of experience in a customer-facing retail role.
- Availability to work weekends as required.
- Able to lift 40+ pounds.
- Strong communication and teamwork skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Detail-oriented with a commitment to accuracy and quality.
- Proficient in computer skills, including Microsoft Office and POS systems.
- Strong verbal and written communication skills, including basic math proficiency.
Compensation:
Hourly rate is determined based on skills and experience, ranging from $17.00 to $18.00 per hour.
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