Customer Service Retail Specialist

2 weeks ago


Wantagh, New York, United States The UPS Store Full time

Job Description:
Retail Sales Associate at The UPS Store

Position Overview:

As a Retail Sales Associate, you will serve as the primary point of contact for customers, delivering exceptional service and tailored solutions to meet their diverse needs.

Your role will encompass a variety of services, including shipping, packing, printing, and mailbox rentals, allowing you to effectively showcase our extensive offerings while ensuring customer satisfaction.


Store Hours:

Our operational hours are Monday to Friday from 8:30 AM to 6:30 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM. We pride ourselves on blending the global strength of a well-known brand with the personalized service of a locally focused business.



Key Responsibilities:
  • Welcome and assist customers with enthusiasm, fostering trust and loyalty to drive sales.
  • Provide knowledgeable guidance on our services and products, offering customized solutions for each customer.
  • Process shipments and securely pack items, ensuring accurate documentation for seamless transactions.
  • Operate printing and copying equipment to deliver high-quality results promptly.
  • Handle mail and packages with care and efficiency.
  • Maintain a clean and organized store environment to uphold brand standards.
  • Collaborate with team members to achieve sales goals and contribute to the store's overall success.
  • Engage in ongoing training and development opportunities to enhance your skills and career growth.

Perks & Benefits:
  • Comprehensive training and continuous support to help you excel in your role.
  • Flexible scheduling with no late-night shifts.
  • Sick pay and health benefits, including dental and vision insurance.
  • 401K Retirement Savings Plan with matching contributions.
  • Opportunities for career advancement within our multi-location framework.
  • Uniforms provided and employee discounts available.

Qualifications:
  • 1 to 2 years of experience in a customer-facing retail role.
  • Availability to work weekends as required.
  • Able to lift 40+ pounds.
  • Strong communication and teamwork skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Detail-oriented with a commitment to accuracy and quality.
  • Proficient in computer skills, including Microsoft Office and POS systems.
  • Strong verbal and written communication skills, including basic math proficiency.

Compensation:
Hourly rate is determined based on skills and experience, ranging from $17.00 to $18.00 per hour.

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