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Front Desk Representative

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Rancho Cucamonga, California, United States Arrowhead Orthopaedics Full time
Job Title: Front Desk Representative

Arrowhead Orthopaedics is seeking a highly skilled and detail-oriented Front Desk Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient service and ensuring a smooth and efficient experience for our patients.

Key Responsibilities:
  • Check in patients and verify their insurance information
  • Reschedule appointments as needed and communicate with patients regarding their schedule
  • Answer phone calls and respond to patient inquiries in a professional and courteous manner
  • Monitor waiting times and ensure that patients are seen in a timely manner
  • Collect co-pays and process payments in a secure and efficient manner
  • Direct patients to the appropriate location within the office or to other offices as needed
  • Route documents and faxes as necessary
  • Aid patients with special needs, such as wheelchairs and other accommodations
  • Perform basic clerical tasks, such as data entry and filing
Requirements:
  • High school diploma or equivalent required
  • Ability to type 40 words per minute
  • Proficiency in operating a computer and scanner, as well as software programs, including Microsoft Outlook
  • Excellent customer service and communication skills
  • Ability to multitask and work in a fast-paced environment
  • Bilingual in Spanish a plus
Working Conditions:

The Front Desk Representative will work in a fast-paced office environment and will be required to sit and walk for extended periods of time. Occasional lifting up to 30 pounds may be required. The ability to hear and communicate effectively is essential for this role.

Salary:

$16 - $20 hourly