Instrumentation Technician

7 days ago


New Albany, Indiana, United States Industrial Physics Full time
Job Summary

We are seeking a highly skilled Instrumentation Technician to join our team at Industrial Physics. As a key member of our service center, you will be responsible for providing technical support and service for our products and partner products.

Key Responsibilities
  1. Develop and maintain a thorough knowledge of Industrial Physics products and partner products, including electronic, mechanical, and pneumatic operation.
  2. Provide detailed instrument analysis reports and recommendations to customers, and prepare step-by-step instructions for analysis, repairs, and corrective measures.
  3. Source technical information from vendors and the Engineering department to develop and maintain Service Manuals, including troubleshooting guides.
  4. Organize training sessions for coworkers and customers as needed.
  5. Act as the primary contact for technical support activities via phone, email, and other digital communication methods.
  6. Collaborate with other technicians or area managers to resolve difficult repairs, and work with headquarters to discuss equipment issues and spare part needs.
  7. Maintain tools, parts inventory, and computer systems.
  8. Develop and maintain professional relationships with clients, and effectively communicate with customers to answer questions and resolve equipment problems.
Requirements
  1. An Associate Degree in Electronics or Computer Science is desired, or relevant work experience will be considered in lieu of a degree.
  2. 3+ years of customer service experience preferred.
  3. Understanding of electronics, software, IP addresses, hardware, mechanical, and pneumatic systems.
  4. Demonstrated strong electro-mechanical trouble-shooting skills are necessary.
  5. Excellent customer service-oriented oral and written communication skills are required.
  6. Basic math skills are required to calculate negative and positive changes in calibration numbers.
  7. Ability to use Microsoft Office and other Web-based products to fill out reports.


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