Instrumentation Technician
7 days ago
We are seeking a highly skilled Instrumentation Technician to join our team at Industrial Physics. As a key member of our service center, you will be responsible for providing technical support and service for our products and partner products.
Key Responsibilities- Develop and maintain a thorough knowledge of Industrial Physics products and partner products, including electronic, mechanical, and pneumatic operation.
- Provide detailed instrument analysis reports and recommendations to customers, and prepare step-by-step instructions for analysis, repairs, and corrective measures.
- Source technical information from vendors and the Engineering department to develop and maintain Service Manuals, including troubleshooting guides.
- Organize training sessions for coworkers and customers as needed.
- Act as the primary contact for technical support activities via phone, email, and other digital communication methods.
- Collaborate with other technicians or area managers to resolve difficult repairs, and work with headquarters to discuss equipment issues and spare part needs.
- Maintain tools, parts inventory, and computer systems.
- Develop and maintain professional relationships with clients, and effectively communicate with customers to answer questions and resolve equipment problems.
- An Associate Degree in Electronics or Computer Science is desired, or relevant work experience will be considered in lieu of a degree.
- 3+ years of customer service experience preferred.
- Understanding of electronics, software, IP addresses, hardware, mechanical, and pneumatic systems.
- Demonstrated strong electro-mechanical trouble-shooting skills are necessary.
- Excellent customer service-oriented oral and written communication skills are required.
- Basic math skills are required to calculate negative and positive changes in calibration numbers.
- Ability to use Microsoft Office and other Web-based products to fill out reports.
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