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Global Field Medical CX Strategist

3 weeks ago

Princeton, New Jersey, United States Bristol-Myers Squibb Company Full time
About the Opportunity

Bristol-Myers Squibb is a leading healthcare company that is dedicated to transforming patients' lives through science. We are seeking a Senior Director to lead our global field medical customer experience strategy and drive business results.

Key Responsibilities
  • Develop and implement a global customer experience strategy that aligns with our overall business objectives.
  • Collaborate with internal stakeholders to ensure seamless execution and effective communication across all customer touchpoints.
  • Conduct market research and analysis to identify customer needs and preferences.
  • Design and implement initiatives to improve customer satisfaction and loyalty.
Benefits
  • A competitive salary range of £120,000 - £180,000 per annum.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Opportunities for professional growth and development.