Front Desk Representative

1 month ago


Carlsbad, California, United States Carlsbad Management Llc Full time
Job SummaryWe are seeking a highly skilled and friendly Front Desk Agent to provide exceptional service to our hotel guests. The ideal candidate will possess excellent communication skills, be able to stay positive in challenging situations, and provide guests with an exceptional customer service experience.

Responsibilities
  • Monitor and maintain knowledge of hotel operations and activities
  • Take reservations and answer questions via phone, email, and in-person
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
  • Ensure compliance with health and quality standards
Qualifications
  • Friendly and outgoing personality
  • Familiarity with hospitality industry standards
  • Proficient in English; knowledge of other languages is a plus
  • Computer literacy
  • Able to resolve issues with a customer-focused orientation
  • Able to lift 30 pounds


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