Business Operations Manager
2 weeks ago
As Office Manager with Nick Hageman - State Farm Agent, you play a pivotal role in enabling our agency to achieve its objectives. You empower our agency by implementing and supporting office policies and consistently delivering exceptional customer experiences.
Main Responsibilities- Customer Relationship Management
- Build and maintain strong relationships with customers, ensuring prompt follow-up as needed.
- Provide accurate, friendly customer service, addressing inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Customer Education
- Utilize a customer-focused, needs-based review process to educate customers about insurance options.
- Office Operations
- Ensure the office is well-maintained and equipped to meet customer needs and market relevant products.
- Communication Skills
- Excellent written, verbal, and listening skills.
- Organizational Abilities
- Highly organized and detail-oriented.
- Customer Service Experience
- Experience in managing customer service preferred.
- Problem-Solving
- Proactive in problem-solving.
- Team Environment
- Able to work in and manage a team environment.
- Technical Skills
- Experience in Windows computer applications.
- Compensation Package
- Salary plus commission/bonus.
- Health Benefits
- Health benefits.
- Time Off
- Paid time off (vacation and personal/sick days).
- Flexibility
- Flexible hours.
- Professional Growth
- Growth potential and opportunity for advancement within the agency.
- Inducement
- Hiring bonus.
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