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Slot Operations Supervisor

3 months ago

Hobbs New Mexico, United States Zia Park Casino Hotel Racetrack Full time

JOIN OUR TEAM AT ZIA PARK CASINO HOTEL RACETRACK

ABOUT US:
At Zia Park Casino Hotel Racetrack, we are transforming the entertainment landscape. We seek individuals who thrive in a dynamic environment where excitement is part of the daily routine.

As part of our team, you will collaborate with a diverse group of colleagues who share a passion for enhancing guest experiences.

We are committed to your professional development and provide the resources necessary to help you grow in your career.

Discover more about our benefits, including health coverage, retirement plans, employee perks, and opportunities for advancement.



YOUR ROLE:
As a Slot Operations Supervisor, your responsibilities will include:

  • Overseeing staff and managing daily operations within the Slots department, ensuring that performance and profitability targets are met.
  • Coordinating schedules and addressing any concerns to maintain high levels of guest satisfaction.
  • Assisting in the budgeting process by providing insights and ensuring adherence to financial goals.
  • Promoting exceptional customer service in line with company standards and addressing any service-related issues.
  • Authorizing jackpot payments as per established protocols.
  • Collaborating with the Shift Manager to enhance customer service strategies, optimize Slot floor layout, and manage expenses effectively.
  • Engaging with team members to address feedback and concerns, fostering a positive work environment.
  • Maintaining accurate records, logs, and communication related to Slot operations.
  • Ensuring compliance with all regulatory requirements and reporting any potential issues to management.
  • Upholding confidentiality in all departmental matters.

QUALIFICATIONS:
To excel in this position, candidates should possess the following:

  • A High School diploma or GED; or at least one year of experience in Slot Operations; or two years of customer service management experience; or a combination of education and experience.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office applications and familiarity with Slot operating systems.
  • Ability to interact with guests and colleagues effectively, resolving conflicts in a professional manner.
  • Capability to draft reports and correspondence.
  • Experience in Slot Operations is preferred.
  • Flexibility to work various shifts, including weekends and holidays.
  • Basic mathematical skills for handling transactions and reporting.

SUPERVISORY DUTIES:
This position may involve supervisory responsibilities, including:

  • Developing and implementing staff training programs.
  • Managing employee recognition initiatives to enhance engagement.
  • Evaluating team performance and providing constructive feedback.
  • Assisting in staffing decisions and scheduling to meet operational needs.
  • Streamlining work procedures to improve efficiency.

LANGUAGE AND REASONING SKILLS:
Ability to read and interpret documents in English, including safety guidelines and operational instructions.
Ability to apply common sense to carry out instructions and solve problems in standardized situations.

CERTIFICATIONS:
Must qualify for necessary licenses and permits as required by regulations. Certification in First Aid/AED and completion of relevant training programs is required.

PHYSICAL REQUIREMENTS:
The role involves standing for extended periods and handling various physical tasks, including lifting and moving items as needed.

WORK ENVIRONMENT:
Employees may encounter a lively atmosphere with elevated noise levels and exposure to secondhand smoke.

JOIN US IN REDEFINING ENTERTAINMENT

EQUAL OPPORTUNITY EMPLOYER

STARTING SALARY:
$43,000