Case Navigator
1 month ago
We are seeking a highly skilled and detail-oriented Case Navigator to join our team at the City of New York. As a Case Navigator, you will be responsible for examining and approving all amendment types, providing clear and detailed next step instructions to customers, and ensuring that all financial reconciliation accounts are submitted daily.
Key Responsibilities:- Examine and approve all CAU amendment types, including Acknowledgements of Parentage, Transgender amendments, court order amendments, delayed registration amendments, adoptions, and filiations.
- Provide clear and detailed next step instructions to customers with their amendment requests.
- Approve completed customer applications as a designated Deputy City Registrar.
- Review financial reconciliation accounts from intake staff and approve or follow up with staff as needed.
- Test IT system fixes and updates/enhancements and report outcome to IT and BVS leadership.
- Create tickets and report any IT issues that impact productivity and day-to-day operations.
- A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
We offer a wide range of benefits, including premium-free health insurance, a public sector defined benefit pension plan, and a robust Worksite Wellness Program.
Join our team and contribute to making a difference in the lives of all New Yorkers.
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Case Navigator
2 weeks ago
New York, New York, United States City of New York Full timeJob Title: Case NavigatorWe are seeking a highly skilled and detail-oriented Case Navigator to join our team at the City of New York. As a Case Navigator, you will be responsible for examining and approving all amendment types, providing clear and detailed next step instructions to customers, and ensuring that all financial reconciliation accounts are...
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