Insurance Service Representative Position

6 days ago


Wilmington, Delaware, United States Allen Insurance Group Full time
Job Overview

Welcome to Allen Insurance Group, a leading provider of exceptional customer service and community engagement in Wilmington, Delaware. As an Insurance Customer Service Representative, you will be the primary point of contact for our valued clients, ensuring that every interaction leaves a lasting positive impression.


Compensation Package

The annual base salary for this role is approximately $55,000, based on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including:

  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Life Insurance
  • Hands-on Training
  • A Monday-to-Friday Schedule
  • A Retirement Plan

Key Responsibilities

This role involves serving as the initial contact for clients, addressing inquiries related to their insurance policies. Key responsibilities include:

  • Client Interaction: Serving as the first point of contact for clients, addressing inquiries related to their insurance policies.
  • Policy Management: Assisting clients with policy changes, renewals, and coverage options.
  • Problem Resolution: Handling customer requests and resolving issues to maintain high satisfaction levels.
  • Documentation: Accurately recording customer interactions and updating client information in our systems.
  • Cross-Department Collaboration: Working closely with other teams to provide comprehensive support to clients.
  • Continuous Improvement: Participating in training to enhance knowledge of insurance products and improve service delivery.

Requirements

To be successful in this role, you should possess:

  • Experience: Prior experience in customer service, ideally in the insurance industry.
  • Communication Skills: Strong verbal and written communication skills necessary for effective client interaction.
  • Problem-Solving: Ability to assess situations and resolve issues efficiently and effectively.
  • Detail-Oriented: High attention to detail to ensure accurate information is provided to clients.
  • Team Player: Willingness to work collaboratively with team members to meet organizational goals.
  • Positive Attitude: A friendly and inviting demeanor that creates a welcoming atmosphere for customers.

About Us

At Allen Insurance Group, we prioritize exceptional customer service and community engagement. We strive to create a supportive environment where your efforts are recognized, and your contributions make a real impact.



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