Customer Service Professional

7 days ago


Wilmington, Delaware, United States StaffMyAgency LLC Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at a State Farm Agency in Wilmington, DE. As a key member of our staff, you will be responsible for providing exceptional customer service and support to our clients.

About the Role

This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have a passion for delivering top-notch customer care. As a Customer Service Representative, you will work closely with our clients to understand their needs and provide tailored solutions.

Key Responsibilities
  • Respond to client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Establish strong relationships with clients through regular communication and follow-up.
  • Use a customer-focused approach to educate clients about insurance options and provide recommendations.
What We Offer
  • A competitive salary plus commission/bonus structure.
  • Paid time off (vacation and personal/sick days).
  • Opportunities for growth and advancement within the agency.
Requirements
  • Experience in sales or customer-facing roles preferred.
  • Excellent communication, problem-solving, and teamwork skills.
  • Ability to obtain Property Casualty and Life and Health licenses.

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience. If you are a motivated and customer-centric individual looking for a challenging and rewarding role, please apply.



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