Fitness Consultant Specialist
3 days ago
About Us: Gold's Gym SoCal Group is a dynamic organization committed to delivering world-class service to our guests and members. We strive to create a fun and supportive environment where our employees can thrive.
Job Overview: We are seeking an hourly Fitness Consultant to join our team. As a key member of our sales team, you will play a vital role in providing exceptional customer service, driving membership sales, and promoting our fitness offerings.
Main Responsibilities:
- Partner with the Membership Sales Manager to deliver a best-in-class, member-centric experience that strengthens member relationships and builds retention.
- Ensure members receive a friendly greeting/check-in and prompt attention to their needs.
- Engage members with various fitness offerings, including personal training, group exercise classes, and digital content.
- Maintain relationships with members and serve as a resource for their questions or concerns.
- Provide a clean, friendly, well-maintained club to members and guests, helping new members become comfortable in the club.
- Tour potential members through the club, describing the facility, equipment, services, and amenities tailored to their individual fitness needs and goals.
- Communicate membership and fitness offers clearly and concisely using company-provided presentation tools.
- Effectively sign up guests using company sales techniques and protocol.
- Adhere to specific Membership Agreement Procedure when enrolling members and guests.
- On-board new members successfully and assist with all member retention activities to drive club profitability.
- Consistently achieve or exceed personal and team sales goals.
- Generate leads/new business internally through member promotions, referrals, guest passes, and contacting leads via phone.
Requirements:
- Able to use sound business judgment and strong analytical skills.
- Effective communication and listening skills.
- Strong leadership qualities coupled with excellent motivational, communication, and team-building skills.
- College degree preferred.
- Current CPR Certification required.
- Bilingual Preferred.
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