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Customer Support Specialist
2 months ago
We are seeking a highly skilled and motivated Customer Support Executive to join our team at Exness Careers. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and maintaining a positive company image.
Key Responsibilities- Process client requests and resolve issues via live chat, phone calls, and email, ensuring accuracy and attention to detail.
- Escalate complex issues to the appropriate specialist using Salesforce or Jira.
- Update clients on their request status and verify documents submitted by clients within specific regions.
- Prepare and interpret reports and documentation as required, demonstrating attention to detail and accuracy.
- Understand the company's business functions and roles by attending company seminars and meeting assessment targets.
- Achieve quarterly KPI targets set by the CS manager.
- Perform other ad hoc tasks assigned by the manager.
- Excellent communication skills in English, with proficiency in Sinhala and Tamil.
- Strong client-facing and communication skills, with the ability to troubleshoot and multitask.
- Customer service orientation and a self-motivated, highly reliable approach.
- Bachelor's degree in business administration or a related field.
- Competitive compensation and benefits package.
- Extensive learning opportunities, including professional training and certifications, soft skills development, and free English courses.
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care.
- Generous time off, including 21 days of annual leave and paid sick leave.
- Allowance for sports club memberships or other physical exercise activities.
- Holiday flight tickets and accommodation coverage (within the yearly limit).
- Meal and transportation allowance.
- Education allowance for your children's school and kindergarten fees.
- Outstanding team-building experiences and corporate parties.
- Interview with the Talent Acquisition team (up to 40 minutes).
- English test (up to 30 minutes).
- Written assessment (1 day).
- Interview with the trainer (15 minutes).
- Final interview (1 hour).
