Patient Care Specialist

2 weeks ago

Brewster, New York, United States Akumin Full time
Patient Coordinator Job Description

Welcome to Akumin, a leading provider of radiology and oncology services in the United States. We are dedicated to improving the diagnosis and treatment of patients through the use of advanced technology and expert clinical and operational knowledge.

Job Summary

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. This includes ensuring documentation and patient records are prepared and organized, and that patients have a clear understanding of what to expect during and after their appointment.

Key Responsibilities
  • Greets and assists patients, customers, and visitors in person and over the phone.
  • Performs patient registration in various systems.
  • Answers all phone calls in a professional and courteous manner.
  • May collect monies for time-of-service patient responsibility.
  • May be responsible for verifying insurance coverage and obtaining prior authorization.
Patient Assistance
  • May perform preliminary screening of patients prior to procedures, which may include medical history.
  • May transport patients to/from the exam room.
  • May assist in patient transfer on/off the exam table.
  • May transport patients to/from the exam room.
  • May provide patients with preliminary and post-procedure instructions.
Work Area & Supply Preparation
  • In the mobile setting, may assist in preparing the unit for transport.
  • Will maintain a clean and organized work area.
  • May order supplies and ensure the work area is properly stocked.
Documentation
  • Will ensure accuracy of patient records.
  • May schedule patient appointments and obtain insurance verification and/or authorization.
  • May prepare medical records for physicians, patients, and customers.
  • Ensures accurate documentation of patient visits in various electronic systems and on written documents.
  • May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
  • Performs all duties within HIPAA regulations.
  • Other duties as assigned.

Requirements

  • High School Diploma or equivalent experience required.
  • For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
  • For Fixed Radiology, CPR Certification is a plus.
  • As applicable, valid state driver's license required.
  • Ability to work at several locations required.
  • Strong customer service skills.
  • Organizational and multi-tasking skills.
  • Basic knowledge of computer applications and programs.
  • Local travel may be required to support multiple sites.
  • The COVID-19 vaccination is/may be a condition of employment.
  • All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.

Preferred

  • Six months customer service or related experience and/or training.
  • Knowledge of medical terminology is a plus.
  • Bilingual in Spanish is a plus.

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