Field Service Automation Specialist
4 weeks ago
We are seeking a highly skilled Field Service Engineer to join our team at Krauss Maffei Corporation. As a Field Service Engineer, you will be responsible for providing technical support and troubleshooting services to our customers.
Key Responsibilities- Provide technical support and troubleshooting services to customers over the phone, virtually, and at their facilities.
- Analyze, troubleshoot, and restore function to KraussMaffei equipment.
- Commission KraussMaffei equipment and follow standard procedures to ensure customer satisfaction and successful handoff.
- Review work completed, costs, time, and additional work identified while on site with manager and customer as needed.
- Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified.
- Conduct customer training relating to the operation and maintenance of KraussMaffei equipment and products.
- 3-5 years of related experience in a manufacturing environment or technical field.
- Competency in workflow software (MS Office, Innosoft, Concur, SAP).
- Ability to work collaboratively with local and cross-functional technical teams.
- Ability to read hydraulic and electrical schematics as well as navigate OEM documentation.
- Practical competency in safe mechanical/electrical tool use.
- Ability to operate lifting equipment such as forklifts, scissor-lifts and other mobile lifts.
- Global visibility and training opportunities.
- Top-notch medical, dental, and vision insurance.
- Short and long-term disability coverage.
- Generous 401k match and immediate 100% employee contribution vesting.
- 11 paid holidays and December holidays shutdown.
- Up to $10,000/year in tuition reimbursement.
We are an equal opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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