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Customer Service Representative

2 months ago

Wilson, North Carolina, United States R1 RCM Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our Patient Registration team at R1 RCM Inc. As a key member of our team, you will play a vital role in ensuring the smooth registration process for our patients, providing exceptional customer service, and working collaboratively with our clinical staff.

Key Responsibilities
  • Registration and Data Collection: Accurately and efficiently collect patient and insurance information, working across multiple screens and programs to ensure accurate data entry.
  • Patient Communication: Provide empathetic and compassionate support to patients, addressing their concerns, fears, and questions in a timely and professional manner.
  • Team Collaboration: Work closely with clinicians and other team members to ensure seamless registration processes, adapting to changing priorities and unexpected situations.
  • Continuous Learning: Stay up-to-date with changing health plans, coverage, and regulations, applying this knowledge to provide accurate and efficient registration services.
Requirements
  • Education: High School Diploma or equivalent.
  • Customer Service Experience: Proven track record of delivering exceptional customer service in a fast-paced environment.
What We Offer

As a valued member of our team, you can expect:

  • Competitive Compensation: A base pay range of $18.50 per hour, with opportunities for growth and advancement.
  • Opportunities for Growth: A dynamic and supportive work environment that fosters continuous learning and career development.
  • Benefits Package: A comprehensive benefits package that includes [insert benefits].
About R1 RCM Inc.

R1 RCM Inc. is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are committed to delivering exceptional service, innovation, and expertise to our clients and patients.