Customer Experience Representative
2 weeks ago
We are seeking a highly skilled Customer Experience Representative to join our team at BrandsMart. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.
Key Responsibilities- Handle customer complaints and issues in a timely and professional manner
- Process customer returns and exchanges accurately and efficiently
- Assist customers with inquiries and provide solutions to their problems
- Receive and document customer merchandise for repairs and prepare for transport to our Service Corporation Center
- High school diploma or equivalent required
- Prior returns experience is required; prior supervisory experience is preferred
- Fluency in English (or other language as may be required for specific locations) is necessary for communication with customers
- Competitive hourly rate of $13.00
- Opportunity for advancement and professional growth
- Excellent benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off
BrandsMart is an equal opportunity employer and celebrates diversity and inclusion in the workplace. We are committed to creating a work environment that is welcoming and inclusive for all team members.
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