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Hospitality Operations Manager

2 months ago

Somerville, Massachusetts, United States UOW Catering Full time
Position Overview:

The Hospitality Operations Manager is responsible for overseeing the daily functions of the hospitality services, ensuring that guests receive an exceptional experience.

Key Responsibilities:

1. Supervise the daily activities of the hospitality team to maintain high standards of service.
2. Collaborate with culinary staff to uphold food quality, presentation, and safety protocols.
3. Enforce food safety regulations and compliance with industry standards.
4. Cultivate and sustain positive relationships with clients and guests.
5. Monitor stock levels and manage supply orders effectively.
6. Address guest inquiries, feedback, and complaints with professionalism and care.
7. Ensure adherence to health and safety regulations throughout the operation.

Required Skills:

- Proven experience in restaurant or hotel management.
- Strong knowledge of culinary practices and industry techniques.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced environment while multitasking.
- Proficient in managing teams and resolving conflicts.
- Familiarity with hospitality industry standards and best practices.

Job Type:
Full-time

Compensation:
£12.69 per hour

Benefits:
- Company pension plan
- Discounted or complimentary meals
- Employee discounts available

Schedule:
- Overtime opportunities

License/Certification:
- Valid Driving License required

Work Environment:
In-person engagement with guests and staff.