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Assistant Manager

2 months ago

Morgantown, West Virginia, United States Tim Hortons Full time

Job Summary

The Tim Hortons Assistant Manager position plays a crucial role in ensuring the success of our restaurants by assisting in the management of all aspects of the operation. This includes maintaining high standards around people, product, cleanliness, and guest experience.

Key Responsibilities

  • People Management
    • Recruit, train, and develop team members to achieve targets
    • Provide ongoing performance feedback and conduct regular performance reviews
    • Identify and develop high-potential employees for progression to the next level
    • Communicate with all shifts on day-to-day operations and critical areas of focus
    • Establish and enforce proper security procedures to reduce team member theft and ensure team member and guest safety
  • Financial Management
    • Assist in planning and working to budgets, maximizing profits, and achieving sales and transaction targets
    • Responsible for daily cash procedures and assist with financial reporting
  • Operational Management
    • Assist with ordering of supplies and overall building maintenance and cleanliness
    • Display knowledge of and work in compliance with applicable legislation, including food safety, health and safety, and employment standards
    • Enforce and comply with pre-established Tim Hortons operating procedures
    • Ensure high standards of guest experience are maintained
    • Resolve guest complaints and turn potentially negative situations into positive ones
    • Assist in maximizing team member coverage at all times and perform the role of Floor Leadership
    • Manage team member scheduling to ensure adequate coverage on all shifts
  • Health & Safety
    • Work in compliance with occupational health and safety legislation
    • Use or wear personal protective equipment or clothing as required
    • Report all injuries/illness, accidents, unsafe conditions, security incidents, and contraventions of health and safety legislation, policies, and procedures
    • Respond to and correct unsafe acts and conditions
    • Enforce employee compliance in regard to the restaurant's health and safety policies and procedures

Requirements

  • Frequent reaching above waist, chest, and shoulder level, as well as below waist level
  • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
  • Continuous standing on tiled surfaces for all tasks
  • Ability to stand for long periods of time without a break
  • Frequent hip flexion while walking for all tasks
  • Occasional lifting of boxes of supplies/products weighing from
  • Occasional lifting of milk crates weighing between 5 - 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
  • Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)