Technology Support Director

6 days ago


Knoxville, Tennessee, United States Star Employment Full time
About the Role

Star Employment is looking for a Technology Support Director to oversee the day-to-day operations of our IT department. The successful candidate will have a strong background in IT service management and experience in leading technical teams.

In this role, you will be responsible for supporting the Director of IT with strategic planning and execution of IT services and support initiatives. You will also manage support services, including on-call support for non-business hour services, to ensure the availability of resources and timely escalation of requests/services according to business needs.

Apart from managing support services, you will lead continuous improvement activities related to service delivery and end-user experience, liaising with appropriate teams. You will also assist in preparing and managing staffing, capital, and operations spending plans.

As a senior leader, you will be responsible for hiring, training, development, and performance management of all direct reports. You will empower staff to take proactive action to prevent performance issues and prioritize and train customer-centric behavioral competencies and technical skills when hiring and developing staff.

A key aspect of this role is to act as an IT internal business partner, ensuring customer requirements are understood and met while facilitating conversation between departments and teams.

The estimated salary for this position is $125,000 per year, considering the company's location and industry standards.



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