Patient Care Coordinator

6 days ago


Wynnewood, Pennsylvania, United States Med-Metrix Full time
Job Summary

We are seeking a highly motivated and detail-oriented Patient Advocate to join our team at Med-Metrix. As a Patient Advocate, you will play a critical role in ensuring that patients receive the medical assistance they need to access quality healthcare.

Key Responsibilities
  • Complete Medical Assistance Applications for patients who may be eligible for benefits under the MA Program or other entitlement programs.
  • Obtain all necessary documents required by the County Assistance Office to determine eligibility.
  • Screen patients for disability and complete the hospital charity care form with the patient or their family member/guardian.
  • Update computer systems daily and complete Medical Assistance production reports.
  • Take 1663's to the appropriate physician within 24 hours of completing the application.
  • Secure all releases, waivers, and questionnaires needed.
  • Leave each patient with a pending document's checklist and follow up daily while the patient is still in-house.
  • Fax all necessary verification within the first 24-48 hours of completing the MA application.
  • Prepare applications for drop off at the County Assistance Office.
  • Work discharge files immediately and follow up with the County Assistance Office until a determination has been made.
  • Assist with the Marketplace where applicable.
  • Report Red Flag and non-cooperative patients to management.
  • Use, protect, and disclose patients' protected health information (PHI) in accordance with HIPAA standards.
Requirements
  • Ability to work at various client sites as needed.
  • High school diploma or equivalent required.
  • College degree in a healthcare field preferred.
  • 2-3 years of experience in the field of healthcare preferred.
  • 2-3 years of patient-facing experience preferred.
  • Ability to effectively communicate with patients one-on-one.
  • Ability to work independently and be detail-oriented.
  • Strong investigatory and researching skills.
  • Ability to use the internet and learn databases.
  • Excellent written and verbal skills.
  • Ability to efficiently multitask.
  • Possess a high level of organization skills.
  • Adhere to the policies and protocols of the client while behaving professionally at all times.
  • Ability to meet monthly productivity goals.
  • Proficient in Microsoft Office Outlook.
  • Bilingual in Spanish (spoken and written skills) a plus.
Working Conditions
  • Physical Demands: While performing the duties of this job, the employee is required to move around the work area; light lifting required; sit; perform manual tasks; operate tools and other office equipment such as computers, computer peripherals, and telephones; extend arms; kneel; talk and hear.
  • Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
  • Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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