Customer Service Technician

2 weeks ago

Charlottesville, Virginia, United States Brightspeed Full time
Job Summary

Brightspeed is seeking a skilled Customer Service Technician to perform installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks. The ideal candidate will have a strong technical background and excellent communication skills.

Key Responsibilities
  • Install, maintain, and troubleshoot high-speed internet, video, and voice networks, including associated wiring and equipment.
  • Perform maintenance and repair on outside plant facilities.
  • Climb poles, use shovels and picks to dig up and bury cable, work in utility access holes or controlled environmental vaults (CEV), and locate buried telephone cables.
  • Observe all safety rules and regulations.
  • Assist other technical personnel in the performance of their duties when requested.
  • Actively support sales and marketing-related activities.
  • Direct customer-facing work and sales referrals.
Requirements
  • High School diploma (or equivalent) or higher.
  • Ability to distinguish colors on facilities.
  • Ability to handle 28-foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.).
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).
  • Basic computer skills, including MS Office applications.
  • Ability to work in confined spaces (attics, crawl spaces, utility holes).
  • Ability to work aloft (ladder).
  • Ability to work outside in all weather conditions and at various hours of the day/night.
  • A valid driver's license and satisfactory driving record.
  • Positive and professional appearance and demeanor when communicating the company's products and services to our customers.
  • Accountability/dependability (on time and on load when scheduled and serve on call as needed).
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
  • Active Listening (ability to take input from customers, APS, and co-workers to problem solve and improve skills).
  • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions.
  • Active Learning (curious seeker of added information and actively works to improve skills and knowledge).
Bonus Points
  • Prior experience as a customer-facing telecom operations technician.
  • Basic electricity training/certification or documented equivalent work experience.
  • ADSL installation/repair experience (self/full installs).
  • A+/Net+ Certified Required Soft Skills.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or, (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues.

  • Customer Service Technician

    6 days ago

    Charlottesville, Virginia, United States Brightspeed Full time

    Job SummaryBrightspeed is seeking a skilled Customer Service Technician to perform installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks. The ideal candidate will have a strong understanding of network infrastructure and be able to work effectively in a fast-paced environment.Key ResponsibilitiesInstall, maintain,...

  • Customer Service Technician

    6 days ago

    Charlottesville, Virginia, United States Brightspeed Full time

    Job SummaryBrightspeed is seeking a skilled Customer Service Technician to perform installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks. The ideal candidate will have a strong understanding of telecommunications systems and be able to work effectively in a fast-paced environment.Key ResponsibilitiesInstall,...

  • Automotive Service Technician

    4 weeks ago

    Charlottesville, Virginia, United States TOTAL AUTO SERVICE Full time

    Job OverviewKey ResponsibilitiesPreferred Virginia State Inspector certificationConducts thorough vehicle assessments, diagnostics, and evaluations to identify necessary repairsExpertly identifies issues and executes repairs, including but not limited to engine repairs, mechanical and electrical system fixes, and component replacementsInspects assigned...

  • Commercial Tire Service Technician

    2 weeks ago

    Charlottesville, Virginia, United States McCarthy Tire Service Co Full time

    Job SummaryWe are seeking a skilled Commercial Tire Technician to join our team at McCarthy Tire Service Co. in Charlottesville, VA.Key Responsibilities:Perform tire service and repair work in our shop and on mobile locationsParticipate in training and follow safety procedures and company policiesAssist with other duties as assigned by the Service...

  • Commercial Tire Service Technician

    2 weeks ago

    Charlottesville, Virginia, United States McCarthy Tire Service Co Full time

    Job SummaryWe are seeking a skilled Commercial Tire Technician to join our team at McCarthy Tire Service Co. in Charlottesville, VA.Key Responsibilities:Perform tire service and repair work in our shop and on mobile locationsParticipate in training and follow safety procedures and company policiesAssist with other duties as assigned by the Service...

  • Commercial Tire Technician

    7 days ago

    Charlottesville, Virginia, United States McCarthy Tire Service Co Full time

    Job Title: Commercial Tire TechnicianMcCarthy Tire Service Co is seeking a skilled Commercial Tire Technician to join our team.Job Summary:We are looking for a highly motivated and experienced Commercial Tire Technician to perform service in our shop and repair work for customers as directed by our Service Manager. The ideal candidate will have experience...

  • DMV Customer Service Representative

    2 days ago

    Charlottesville, Virginia, United States Virginia Department of Human Resource Management Full time

    Job Title: DMV Customer Service TechnicianWe are seeking a highly skilled and customer-focused individual to join our team as a DMV Customer Service Technician. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling various customer transactions, and ensuring that our services are delivered...

  • Service Technician

    7 days ago

    Charlottesville, Virginia, United States Cascade Industries Full time

    We are seeking a skilled Service Technician to join our team at Cascade Industries. As a key member of our service company, you will play a vital role in ensuring the highest standards of hygiene and pest control in various areas of life.Your responsibilities will include:Providing exceptional customer care and supportConducting thorough pest monitoring and...

  • Customer Service Representative

    2 weeks ago

    Charlottesville, Virginia, United States Tiger Fuel Company Full time

    About the RoleTiger Fuel Company is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to internal and external customers, ensuring a positive and efficient experience.Key ResponsibilitiesCustomer Service: Develop and...

  • Customer Service Representative

    6 days ago

    Charlottesville, Virginia, United States Tiger Fuel Company Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Tiger Fuel Company. As a key member of our service team, you will provide exceptional customer service to internal and external customers, ensuring a positive experience for all interactions.Key...

  • DMV Customer Service Representative

    2 days ago

    Charlottesville, Virginia, United States Virginia State Gov Full time

    Virginia State Gov **Job Summary** As a Customer Service Technician at the State of Virginia, you will be responsible for providing exceptional customer service experience to citizens navigating the driver's license process. Your key responsibilities will include reviewing and analyzing customer transactions, administering driving tests and vision tests,...

  • Service Technician

    3 weeks ago

    Charlottesville, Virginia, United States Thalhimer Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Technician to join our team at Cushman & Wakefield | Thalhimer. As a Service Technician, you will be responsible for overseeing apartment maintenance in an effective and timely manner.Key ResponsibilitiesOversee and complete apartment work orders and apartment turnoversMaintain and repair...

  • HVAC Service Technician

    2 weeks ago

    Charlottesville, Virginia, United States ColonialWebb Full time

    Master HVAC TechnicianAt ColonialWebb, we're seeking a skilled Master HVAC Technician to join our team. As a key member of our commercial HVAC service team, you'll utilize your mechanical expertise to troubleshoot, repair, and maintain complex heating and cooling systems and associated control systems.Responsibilities:Diagnose causes of breakdowns, test...

  • Aviation Service Technician

    3 weeks ago

    Charlottesville, Virginia, United States TransForce Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Aviation Service Technician to join our team at TransForce. As an Aviation Service Technician, you will be responsible for providing exceptional customer service and ensuring the safe and efficient operation of ground support equipment.Key ResponsibilitiesCustomer Service: Provide professional...

  • HVAC Service Technician

    1 week ago

    Charlottesville, Virginia, United States ColonialWebb Full time

    About the RoleWe are seeking a highly skilled Master HVAC Technician to join our team at ColonialWebb. As a key member of our commercial HVAC team, you will utilize your mechanical expertise to service our commercial customers and assist with mentoring our journeyman level techs and apprentices.Key ResponsibilitiesDiagnose and repair complex heating and...

  • Automotive Service Technician

    3 weeks ago

    Charlottesville, Virginia, United States Malloy Ford Charlottesville Full time

    Job OverviewWe are seeking a skilled Automotive Service Technician to join our Express Team at Malloy Ford Charlottesville. As an oil change specialist, you will play a critical role in ensuring our customers' vehicles receive top-notch service.Key ResponsibilitiesPerform routine oil changes and other express services with precision and...

  • Aviation Service Technician

    3 weeks ago

    Charlottesville, Virginia, United States Signature Aviation Full time

    Job Summary:Signature Aviation is seeking a highly skilled and customer-focused Aviation Service Technician to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the safe and efficient operation of our aviation services.Key Responsibilities:Provide customer service to...

  • Service Technician

    3 weeks ago

    Charlottesville, Virginia, United States Cascade Industries Full time

    About Cascade IndustriesCascade Industries is a leading provider of innovative pest control solutions, dedicated to delivering exceptional service and expertise to our clients. As a Service Technician, you will play a critical role in our team, working closely with our customers to ensure their pest control needs are met with the highest level of...

  • HVAC Service Technician

    3 weeks ago

    Charlottesville, Virginia, United States NearU Full time

    Job OverviewNearU is actively looking for skilled HVAC Maintenance Technicians to join our dedicated team. We prioritize our employees' growth and work-life balance, ensuring a supportive environment where you can thrive.Why Choose NearU?At NearU, we are redefining the home services industry. Our commitment to our workforce is reflected in:Competitive...

  • HVAC Service Technician

    2 weeks ago

    Charlottesville, Virginia, United States ColonialWebb Full time

    Master HVAC TechnicianAt ColonialWebb, we're seeking a skilled Master HVAC Technician to join our team. As a key member of our commercial services team, you'll utilize your mechanical expertise to service our clients and assist with mentoring our journeyman-level technicians and apprentices.About the RoleWe're a company focused on our people, culture, and...