Customer Service Technician

1 month ago

Charlottesville, Virginia, United States Brightspeed Full time
Job Summary

Brightspeed is seeking a skilled Customer Service Technician to perform installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks. The ideal candidate will have a strong understanding of telecommunications systems and be able to work effectively in a fast-paced environment.

Key Responsibilities
  • Install, maintain, and troubleshoot high-speed internet, video, and voice networks, including associated wiring and equipment.
  • Perform maintenance and repair on outside plant facilities.
  • Climb poles, use a shovel and pick to dig up and bury cable, work in utility access holes or controlled environmental vaults (CEV), and locate buried telephone cables.
  • Observe all safety rules and regulations.
  • Assist other technical personnel in the performance of their duties when requested.
  • Actively support sales and marketing-related activities.
  • Direct customer-facing work and sales referrals.
Requirements
  • High School diploma (or equivalent) or higher.
  • Ability to distinguish colors on facilities.
  • Ability to handle 28-foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.).
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).
  • Basic computer skills, including MS Office applications.
  • Ability to work in confined spaces (attics, crawl spaces, utility holes).
  • Ability to work aloft (ladder).
  • Ability to work outside in all weather conditions and at various hours of the day/night.
  • A valid driver's license and satisfactory driving record.
  • Positive and professional appearance and demeanor when communicating the company's products and services to our customers.
  • Accountability/dependability (on time and on load when scheduled and serve on call as needed).
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
  • Active Listening (ability to take input from customers, APS, and co-workers to problem solve and improve skills).
  • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions.
  • Active Learning (curious seeker of added information and actively works to improve skills and knowledge).
Bonus Points
  • Prior experience as a customer-facing telecom operations technician.
  • Basic electricity training/certification or documented equivalent work experience.
  • ADSL installation/repair experience (self/full installs).
  • A+/Net+ Certified Required Soft Skills.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or, (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues.

#LI-MB1

  • DMV Customer Service Technician

    2 weeks ago

    Charlottesville, Virginia, United States Virginia Department of Human Resource Management Full time

    Job Title: DMV Customer Service TechnicianWe are seeking a highly skilled and customer-focused DMV Customer Service Technician to join our team. As a DMV Customer Service Technician, you will be responsible for providing exceptional customer service to our clients, handling various customer transactions, and ensuring that our customers receive the best...

  • Customer Service Technician

    1 month ago

    Charlottesville, Virginia, United States Brightspeed Full time

    Job SummaryBrightspeed is seeking a skilled Customer Service Technician to perform installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks. The ideal candidate will have a strong understanding of network infrastructure and be able to work effectively in a fast-paced environment.Key ResponsibilitiesInstall, maintain,...

  • Service Technician

    2 days ago

    Charlottesville, Virginia, United States Simplex Full time

    Job Title: Service TechnicianJob Summary:At Simplex, we are seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for providing comprehensive service solutions for commercial refrigeration equipment and appliances.Key Responsibilities:Offer service solutions for commercial refrigeration equipment and...

  • Commercial Tire Technician

    1 month ago

    Charlottesville, Virginia, United States McCarthy Tire Service Co Full time

    Job Title: Commercial Tire TechnicianMcCarthy Tire Service Co is seeking a skilled Commercial Tire Technician to join our team.Job Summary:We are looking for a highly motivated and experienced Commercial Tire Technician to perform service in our shop and repair work for customers as directed by our Service Manager. The ideal candidate will have experience...

  • Service Technician

    1 month ago

    Charlottesville, Virginia, United States TEEMA Full time

    Job SummaryWe are seeking a skilled Service Technician to join our team at TEEMA Solutions. As a Service Technician, you will be responsible for providing professional, courteous service with a focus on customer satisfaction. You will respond to 24-hour reactive service calls for troubleshooting, diagnosis, and repair of commercial equipment. Your duties...

  • Automotive Service Technician

    1 month ago

    Charlottesville, Virginia, United States Virginia Lube Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Lube Technician to join our team at Virginia Lube Inc. As a Lube Technician, you will play a critical role in providing exceptional service to our customers by performing routine maintenance tasks on vehicles.Key ResponsibilitiesConduct thorough vehicle inspections to identify potential...

  • Appliance Service Technician Trainee

    2 weeks ago

    Charlottesville, Virginia, United States Davis Appliance Full time

    Appliance Repair Technician TraineeWe are seeking a motivated and detail-oriented individual to join our team as an Appliance Repair Technician Trainee. As a trainee, you will have the opportunity to learn and develop the skills necessary to become a proficient appliance repair technician.Responsibilities:Assist experienced technicians in diagnosing and...

  • Automotive Service Technician

    2 weeks ago

    Charlottesville, Virginia, United States Virginia Lube Full time

    Job OverviewVirginia Lube Inc. is seeking highly skilled Automotive Lube Technicians to join its team at local Jiffy Lube locations. As a Lube Technician, you will play a vital role in providing exceptional customer service and ensuring the safe and efficient operation of our service centers.Key ResponsibilitiesPerform routine maintenance tasks, including...

  • Automotive Service Technician

    2 weeks ago

    Charlottesville, Virginia, United States Valvoline Instant Oil Change Full time

    Join Our Team as an Automotive TechnicianWe are seeking a highly motivated and detail-oriented Automotive Technician to join our team at Valvoline Instant Oil Change. As an entry-level lube technician, you will play a critical role in ensuring the safety and satisfaction of our customers by providing top-notch service and maintenance for their vehicles.Key...

  • Automotive Service Technician

    4 weeks ago

    Charlottesville, Virginia, United States Malloy Ford Charlottesville Full time

    Job Opportunity at Malloy Ford CharlottesvilleWe are seeking a skilled Automotive Service Technician to join our team at Malloy Ford Charlottesville. As a key member of our service department, you will be responsible for performing high-quality repairs and maintenance on a variety of vehicles.Key Responsibilities:Diagnose and repair complex automotive issues...

  • HVAC Service Technician

    2 weeks ago

    Charlottesville, Virginia, United States Work With Your Handz Full time

    Transform Your Passion into a Lifelong ProfessionAt Work With Your Handz, we're on a mission to revolutionize the way we think about comfort and air quality. As a top-tier HVAC Service Technician, you'll be the driving force behind our customers' happiness, ensuring their homes are running smoothly and efficiently.Key Responsibilities:Diagnose and repair...

  • Aviation Service Technician

    1 week ago

    Charlottesville, Virginia, United States BBA Aviation Plc. Full time

    Job SummaryWe are seeking a highly skilled and motivated Aviation Service Technician to join our team at BBA Aviation Plc. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the safe and efficient operation of our ground support equipment.Key Responsibilities* Provide customer service to...

  • Appliance Service Technician Trainee

    2 months ago

    Charlottesville, Virginia, United States Davis Appliance Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Appliance Service Technician Trainee to join our team at Davis Appliance. As an Appliance Repair Technician Trainee, you will have the opportunity to learn and develop your skills in appliance repair, installation, and maintenance.Key ResponsibilitiesAssist Experienced Technicians: Observe and...

  • Automotive Service Advisor

    1 week ago

    Charlottesville, Virginia, United States Meineke Full time

    Join Our Team as a Service AdvisorWe are seeking a skilled Automotive Service Advisor to join our team at Meineke. As a Service Advisor, you will play a crucial role in delivering exceptional customer experiences and ensuring our customers' vehicles are safe and reliable.About the RoleAs a Service Advisor, you will be responsible for: Providing sales and...

  • HVAC Service Technician

    1 month ago

    Charlottesville, Virginia, United States Airflow Systems, Inc. Full time

    Job OpportunityAt Airflow Systems, Inc., we are seeking a skilled HVAC Service Technician to join our team. As a key member of our team, you will be responsible for installing, servicing, and repairing heating and air conditioning systems and associated components.Key ResponsibilitiesInstall new heating, ventilation, and air conditioning systems, ensuring...

  • Environmental Services Technician

    4 weeks ago

    Charlottesville, Virginia, United States Sentara Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Environmental Services Technician to join our team at Sentara Healthcare. As an Environmental Services Technician, you will play a critical role in maintaining a clean and safe environment for our patients and staff.Key Responsibilities:Maintain assigned areas in a clean, orderly, and sanitary...

  • Field Service Technician

    1 month ago

    Charlottesville, Virginia, United States Segra Full time

    Job Title: Field Service EngineerSegra is seeking a skilled and experienced Field Service Engineer to support our network infrastructure in the Lexington to Harrisonburg, VA market. This role involves working with our network equipment, including installation, commissioning, and maintenance.Key Responsibilities:Install, commission, and maintain network...

  • Environmental Services Technician

    1 month ago

    Charlottesville, Virginia, United States Sentara Healthcare Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Environmental Services Technician to join our team at Sentara Healthcare. As an Environmental Services Technician, you will play a critical role in maintaining a clean and safe environment for our patients and staff.ResponsibilitiesMaintain assigned areas in a clean, orderly, and sanitary...

  • Vehicle Service Technician

    5 days ago

    Charlottesville, Virginia, United States KOORSEN FIRE & SECURITY INC. Full time

    Job SummaryWe are seeking a skilled Vehicle Service Technician to join our team at Koorsen Fire & Security Inc. in Charlottesville, VA. As a key member of our team, you will be responsible for inspecting and servicing off-road vehicles and fire suppression systems on heavy equipment.This is a challenging and rewarding role that requires strong mechanical...

  • Customer Service Representative

    4 days ago

    Charlottesville, Virginia, United States Albemarle Heating & Air Inc Full time

    Customer Service Representative Job DescriptionAt Albemarle Heating & Air, we are dedicated to delivering exceptional customer service and ensuring the health, safety, and comfort of our customers. As a Customer Service Representative, you will play a crucial role in maintaining the quality of our customers' HVAC & Plumbing systems.Key...