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Senior Account Manager
2 months ago
Position Overview:
The role of the Account Supervisor at C&R PR necessitates a minimum of 4-5 years of experience in public relations, either within an agency setting or in a corporate environment. Prior experience in managing team members is highly desirable.
Key Responsibilities:
The Account Supervisor will:
- Strategically oversee 8 client accounts with limited supervision, fostering relationships with key stakeholders and ensuring client satisfaction while tracking performance metrics.
- Achieve high-profile media placements through effective collaboration with team members.
- Provide leadership and mentorship to junior staff, contributing to employee retention.
Essential Skills:
- Exceptional client management capabilities.
- Strong presentation and communication skills.
- Proficient problem-solving abilities.
- Effective team leadership and motivation skills.
- In-depth knowledge of luxury travel and real estate sectors.
- Proven success in securing top-tier media coverage.
The Account Supervisor plays a crucial role within the agency, responsible for leading multiple accounts, maintaining relationships with prestigious media outlets, mentoring junior team members, and driving the strategic growth of C&R PR.
Major Duties Include:
- Directing campaign strategies and daily operations.
- Engaging with key client contacts and managing client relationships.
- Setting and evaluating performance metrics to ensure account health.
- Nurturing relationships with high-profile media.
- Mentoring at least one direct report and participating in business development initiatives.
The Account Supervisor is adept at managing accounts independently, ensuring that all objectives are met while maintaining a focus on quality service delivery. They are responsible for the overall satisfaction and retention of clients.
Client Relationship Management:
- Manage account scope effectively to meet objectives without overservicing.
- Ensure long-term client satisfaction by meeting their needs and expectations.
- Develop strategic plans for accounts and ensure the team prioritizes quality outcomes.
- Build lasting relationships with key decision-makers.
- Navigate challenging conversations with directness and strategy.
- Maintain expertise in industry trends and competitive landscape.
Account Oversight:
- Operate accounts with minimal daily oversight.
- Lead client meetings and discussions with enthusiasm and insight.
- Provide on-the-spot guidance aligned with client objectives.
- Schedule regular internal team meetings for feedback and scope management.
- Develop and present strategic PR plans in advance of contract renewals.
- Continuously propose creative campaign ideas.
- Draft and refine press materials.
Media Engagement:
- Cultivate strong relationships with key media contacts.
- Drive results by securing high-profile media coverage.
- Guide the team in expanding their media networks.
- Stay informed about the industries represented.
- Organize and lead media tours and press events.
Reporting and Management:
- Ensure timely updates are shared with clients to assess account health.
- Collaborate with the team to create comprehensive reports showcasing agency work.
Leadership and Development:
- Support junior staff in prioritizing impactful work.
- Provide ongoing feedback and accountability.
- Assist in performance evaluations and team development.
- Participate in industry events to promote the agency's brand.
- Engage in new business initiatives and presentations.
