Customer Experience Associate

3 weeks ago


North Hollywood, United States 24 Hour Fitness Full time
Key Responsibilities
  • Uphold Service Commitments and drive member satisfaction by: Ensuring members receive a friendly greeting/check-in and prompt attention to their needs Maintaining name relationships with members and serving as a resource for their questions or concerns Resolving member concerns as they arise and when needed, escalating through the proper management channels Being present on the club floor and locker rooms, helping keep a clean and safe environment Regularly conducting team cleans and identifying equipment and/or amenities in need of service

Presentation Skills: Inspire guests to achieve their personal fitness goals Present 24 Hour Fitness in a way that best connects with guests Remove barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)



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