Bilingual Customer Service Representative

1 month ago


Sturgeon Bay, Wisconsin, United States Sherwin-Williams Full time
Customer Support Specialist Job Description

We are seeking a highly skilled and customer-focused Bilingual Customer Support Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service to our wholesale and retail customers.

Key Responsibilities:
  • Provide excellent customer service and resolve customer concerns in a timely and professional manner.
  • Assist customers in determining their needs and providing appropriate products and services.
  • Build trust relationships with wholesale and retail customers.
  • Process sales transactions accurately and consistently.
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
  • Maintain knowledge of products and discuss available options with customers.
Requirements:
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Must be able to retrieve material from shelves and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications:
  • Valid, unrestricted Driver's License.
  • High School diploma or GED.
  • At least one (1) year experience in a retail or customer service position.


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