Studio Director

We're seeking a highly motivated and experienced Studio Manager to join our team at Row House. As a key member of our leadership team, you will be responsible for driving the performance of our sales and fitness teams, ensuring a seamless experience for our members, and contributing to the overall success of the studio.

Key Responsibilities:

• Partner with the regional manager and business owners to ensure operational excellence.
• Lead daily and weekend operations, providing guidance and inspiration to sales and fitness staff.
• Develop and implement innovative marketing strategies to enhance membership growth and retention.
• Be responsible for meeting revenue and membership targets, using your creativity and analytical skills to expand our reach.
• Oversee all studio operations, ensuring a seamless experience for staff and members.
• Act as the manager on duty in the regional manager's absence, supporting studio staff in training, development, and performance management.
• Develop, promote, and manage an effective referral program to encourage our members to share their Row House experience with friends and family, thereby driving membership growth.
• Conduct telephone inquiries, follow-up calls, and customer care calls to enhance customer satisfaction, address inquiries, and encourage continued engagement with our studio.
• Lead engaging and informative studio previews and tours for prospects and existing fitness program holders, showcasing the unique benefits and inclusive environment of Row House, and answering any questions they may have.
• Assist in the onboarding of new members by providing them with all the necessary information to get started, and implement retention strategies to maintain a high level of member engagement and satisfaction.

What We're Looking For:

• A leader with 3-5 years of experience in sales, preferably in the fitness, retail, or hospitality industry.
• A self-starter who is enthusiastic about fitness and has a knack for building strong community ties.
• Adept in sales strategy, customer relationship management, and operational logistics.
• Motivated by a challenging, team-oriented environment and driven to achieve excellence.
• A communicator who thrives in a dynamic, fast-paced setting.
• Proven track record of achieving sales targets and driving business growth through innovative strategies and community engagement.
• Team-oriented mindset, focusing on supporting colleagues and contributing to a positive, inclusive work environment.

Why You'll Love It Here:

• Inclusive Culture: Dive into an environment that celebrates diversity and unity, where every member and employee brings something special to our collective journey.
• Rewarding Growth: Not only will you be helping others to achieve their fitness dreams, but you'll also have the opportunity to meet your own professional and personal goals, with clear pathways for advancement and skill development.
• Camaraderie and Community: At Row House, we row as one. Enjoy a workplace that's as much about building friendships and community as achieving business success.
• Authentic Connection: Be part of a genuine and grounded brand that offers experiences that connect our members not just to their physical well-being but also to the heart and soul of rowing.