Business and Cultural Leader

3 weeks ago

San Francisco, California, United States Impact Hub San Francisco Full time

Job Title: Business and Cultural Leader

Job Summary:

Impact Hub San Francisco is seeking a Business and Cultural Leader to drive revenue growth, social impact, and member satisfaction. The ideal candidate will have a clear vision for creating tangible impact in local communities while growing revenues and profitability.

Key Responsibilities:

  • Manage and grow all P&Ls - member growth, office occupancy, and event revenue - while developing new earned income opportunities.
  • Analyze monthly cash flow/spending reports to identify cost anomalies/opportunities and implement strong financial controls.
  • Develop strategic corporate partnerships to drive event revenue.
  • Develop an outbound sales plan.
  • Build a strong local brand through executing marketing campaigns.
  • Work with the accountant to create seamless integration, cooperation, coordination, and communications of the financial situation with staff and board.
  • Develop and track annual budgets.
  • Investigate ways to improve existing processes and fix pain points through better planning, coordination, automation, and streamlining.
  • Oversee, coach, and lead a staff of three full-time employees and two part-time staff.
  • Manage large-scale, company-wide projects through all phases of development.
  • Work with the Board of Directors to set and manage the strategic plan.
  • Mitigate and manage potential business risks and vulnerabilities.
  • Navigate local regulatory concerns.
  • Increase the social impact of members through creating networking, sales, leads, and cross-pollination opportunities.
  • Provide a continual feedback loop regarding member concerns and needs.
  • Support the work of the Mission Advisory Board to strengthen the role and relationship to the Mission District.
  • Make strategic, corporate, or foundation relationships that support the efforts of members.
  • Oversee high-quality programming for members.
  • Represent the Hub to all outside stakeholders.
  • Tell the story of member impact.
  • Create a roadmap to achieve the goals of the Community Benefits Agreement (CBA).
  • Identify outside funding to support the CBA.
  • Create an inclusive membership pricing structure.
  • Market to diverse audiences.
  • Make the physical Hub space inviting to members of all backgrounds.
  • Set and measure inclusion as an important staff goal.

Requirements:

  • BA / BS or equivalent in Business, Hospitality, Sales, or other related degree (MBA preferred).
  • P&L experience required.
  • 7+ years of work experience with 3+ years of management experience and have managed teams of 3+ direct reports.
  • Experience in hospitality, marketing, retail, startups, consulting, accelerators, or other related industries a plus.
  • Experience managing sales and building high-visibility brands a plus.
  • Proven experience with business scaling a plus.
  • Strong operations background.

What We Offer:

This is a full-time, exempt position. Success metrics include (a) membership revenue above baseline (b) venue rental revenue above baseline, and (c) overall member retention/churn rates. Exact goals to be determined quarterly with the Board. Base compensation is commensurate with experience, plus bonus incentives related to above. This position offers full benefits and is located at IHSF and requires some material flexible hour shifting around nights and occasionally weekends (though will require almost no overnight travel).

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