Fiber Network Specialist

1 month ago

Lake Stevens, United States Ziply Fiber Full time
Fiber Installer Job Description

Job Summary: We are seeking a skilled Fiber Installer to join our team at Ziply Fiber. As a Fiber Installer, you will be responsible for installing, maintaining, and repairing fiber-based and equivalent services for connectivity.

Key Responsibilities:

  • Provide exceptional customer service and serve as an ambassador of Ziply Fiber within our communities.
  • Understand and adhere to company safety protocols and policies.
  • Install, maintain, and repair fiber-based and equivalent services for connectivity.
  • Understand and demonstrate basic voice and data uses and applications.
  • Use and understand automated dispatch equipment and appropriate test equipment to verify proper installation and/or repair.
  • Read and understand fiber and equivalent service orders and service calls.
  • Adapt to changes in the business to include advances in technology, new skills, and procedures.
  • Communicate effectively and accurately with customers to eliminate repeat service calls.
  • Be self-motivated and follow through on assignments to completion promptly.
  • Read and interpret outside plant drawings for drop placement, customer service orders, and repair tickets.
  • Promote and create sales leads of the company's products and services, participate in the company's sales referral programs during assigned working hours.
  • Complete company-provided training.
  • Always maintain a professional appearance and manner.
  • Perform other duties as required to support the business and evolving organization.

Requirements:

  • High school diploma or equivalent.
  • Experience supporting and interacting with customers preferred.
  • 1-2 years of experience in fiber data and voice installation and maintenance preferred.
  • Must possess and maintain a valid State Driver's License and satisfactory driving record.
  • Must complete a pre-employment drug screening.
  • Additional certification, licensing, or experience is a plus.
  • Understand different PC operating systems.
  • Telecommunications wiring color-code competency.
  • Proficient in MS Outlook, Word, and Excel.

Work Environment:

The Fiber Installer will frequently work in cold or hot temperatures and at heights over 15 feet. Work occasionally will be in confined spaces (i.e., attics, crawl spaces, trenches) and involve moderate to high noise levels. The Fiber Installer will also work near power lines and electricity, as well as work and travel in inclement weather.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber is a drug-free workplace.

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