Enterprise Field Operations Specialist

4 weeks ago

Lake Forest Park, Washington, United States Lumen Inc Full time

About Lumen

Lumen is a leading provider of communication and technology solutions. We connect people, data, and applications – quickly, securely, and effortlessly. Our team is committed to building a culture and company from the people up – dedicated to teamwork, trust, and transparency.

We're proud to be recognized for our commitment to workplace inclusion and employee support. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year.

We're looking for talented individuals to join our team and help us shape the future of communication and technology. As an Enterprise Field Operations Specialist, you will have the opportunity to work closely with customers and collaborate with various business partners.

The Role

As a key member of our team, you will be responsible for building and maintaining our extensive network and infrastructure. You will address unique customer and network issues, ensure the protection of our buried fiber assets, and deliver services and solutions to our customers.

Key responsibilities include:

  • Performing network/customer equipment installs, provision, and testing circuits
  • Troubleshooting network/customer premise equipment, removing and replacing defective modules, tracking spares, and ensuring repair of defective equipment
  • Protecting our buried fiber cable assets, monitoring, collaborating, and identifying fiber routes, and performing fiber locates on outside plant fiber
  • Actively participating and collaborating in the restoration of inside and outside plant services to ensure the integrity of our network
  • Performing basic AC and DC power installation and maintenance of equipment
  • Responsible for learning the systems and applications required to perform the job function efficiently and effectively
  • Responsible for record keeping, updating redlines design of circuits, status updates, and progress of new installations, maintenance, and trouble ticket reporting
  • Performing preventive and schedule maintenance inspections on power, and HVAC equipment, and critical infrastructure
  • Responsible for asset management, including electronic equipment, test equipment, and tools, processing deliveries, and replenishing consumables, as well as coordinating shipping and receiving of materials

Requirements

We're looking for individuals who are flexible, hardworking, and customer-oriented. You should possess a deep cultural awareness and be willing to learn and adapt in a dynamic environment. A valid driver's license and satisfactory driving record are required. High school diploma or GED, attention to detail, good organizational capabilities, ability to prioritize, and good time management skills are essential.

Preferred Qualifications

The ideal candidate for this position will exhibit a positive culture and a growth mindset, showing a strong dedication to both personal and professional development. They should be career-minded, with a clear focus on advancing within the company, and customer-minded, ensuring top-tier service and satisfaction.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.

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