Senior Manager of Program Management and Technical Operations

2 days ago

Pasco, Washington, United States Remitly Full time
Job Overview:

Remitly is seeking a highly technical Senior Manager to lead and run our Fraud program. This critical role has a significant impact on the company and requires a strategic and practical leader who can manage high-paced operations and develop necessary controls. The successful candidate will join our Identity & Trust Product org and report to the Director of Programs.

Key Responsibilities:
  • Lead a team of program and investigation specialists
  • Manage end-to-end performance of the fraud program
  • Develop and document necessary controls
  • Manage fraud attacks and implement mitigations with the team
  • Investigate, analyze, and provide insights to the team
  • Influence and collaborate with various teams to implement enhancements
  • Build and manage relationships with multiple partners across the company
  • Engage with senior leaders and executives on program performance, fraud trends, and existing/expected risks
  • Stay informed about current or emerging fraud activities and customer behaviors
Requirements:
  • 8+ years of experience as a fraud professional at a payment/e-money institution, FinTech, and/or financial services firm
  • Self-sufficiency in running queries, writing fraud rules, pulling reports, or building simple dashboards
  • Experience managing acute attacks and leading fraud operations or investigations teams
  • Experience managing high-visibility programs with multiple strategic partners
  • Experience communicating with exec teams and presenting complex information in a simple and clear manner
  • Experience managing vendors
  • Creative and metrics-driven approach to develop substantiated solutions
  • A strong track-record of growing and leading teams at scale
  • Able to work through competing priorities and influence roadmaps to have outsized impact on a business
Compensation and Benefits:
  • Starting base salary range: $176,000-$220,000
  • Equity is part of the total compensation plan
  • Medical benefits, 401k plan with company matching, paid parental, medical, military, and family care leave, mental health and family forming benefits, employee stock purchase plan, continuing education and travel benefits
Remitly is an Equal Opportunity Employer:

We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharged/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

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