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Member Experience Associate Part Time

2 months ago

Brooksville, Florida, United States BJ's Wholesale Club Full time

Job Summary:

We are seeking a highly motivated and customer-focused Member Experience Associate to join our team at BJ's Wholesale Club. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our members, and supporting the overall success of our store.

Key Responsibilities:

  • Customer Service: Provide prompt and courteous service to members, responding to their needs and resolving any issues in a professional and timely manner.
  • Merchandise Protection: Monitor and protect merchandise, including preventing shoplifting and ensuring that all items are properly displayed and stocked.
  • Team Collaboration: Work collaboratively with other sales floor team members to achieve sales goals, support each other in meeting customer needs, and maintain a clean and organized store environment.
  • Adaptability: Be flexible and adaptable in a fast-paced retail environment, responding to changing priorities and customer needs.

Requirements:

  • High School Diploma or Equivalent: Required
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with members, colleagues, and management.
  • Customer Service Experience: Previous experience in customer-facing roles, with a focus on providing exceptional service and resolving customer complaints.
  • Availability: Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.