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Hospitality Service Representative

2 months ago

Alcoa, Tennessee, United States Cirrus Aircraft Full time

Company Overview:

Cirrus Aircraft is dedicated to providing an unparalleled aviation experience characterized by innovation, quality, and safety. As a leader in personal aviation, we are known for our best-selling SR Series piston aircraft and the Vision Jet™, the first single-engine personal jet. Our commitment to redefining performance and safety in aviation is exemplified by our pioneering Cirrus Airframe Parachute System (CAPS), a standard safety feature that has saved numerous lives.

Position Summary:

The Guest Ambassador plays a crucial role in ensuring a remarkable experience for all visitors to the Vision Center campus. This position is focused on fostering customer relationships and delivering exceptional service by embodying our Service Essentials. The role may require flexibility in work locations across various campus offices.

Work Schedule:

Standard hours are typically Monday to Friday, 8 AM to 5 PM, with the possibility of overtime and occasional weekend shifts.

Key Responsibilities:

  • Welcome and greet customers and visitors at the Flight Center.
  • Engage proactively with guests, anticipating their needs.
  • Process fuel orders and manage billing efficiently.
  • Transport customers between various buildings on the Cirrus campus.
  • Provide support to Guest Ambassadors at other locations as necessary.
  • Perform data entry tasks, transferring information to our SalesForce system.
  • Maintain the Patriot Act sign-in log for all visitors.
  • Ensure common areas are organized, stocked, and clean.
  • Promote and energize the Cirrus Service Essentials.
  • Respond promptly to guests' needs and strive for service excellence.
  • Complete additional duties as assigned.

Qualifications:

To excel in this role, candidates should meet the following criteria:
  • A high school diploma or equivalent is required; an Associate's or Bachelor's degree in Hospitality is preferred.
  • 1-3 years of experience in customer service, particularly in hospitality.
  • Exhibit professionalism and a strong work ethic.
  • Ability to work independently with minimal supervision.
  • Excellent communication and organizational skills.
  • Attention to detail is essential.

Core Competencies:

Successful candidates will demonstrate the following competencies:
  • Customer Focus: Build strong relationships and deliver customer-centric solutions.
  • Innovation: Develop new and improved methods for organizational success.
  • Interpersonal Skills: Relate comfortably with diverse groups.
  • Exceptional Customer Service:
    • Drive the Cirrus Service Essentials.
    • Continuously seek to enhance service performance.
    • Anticipate and respond to guests' needs promptly.
    • Exemplify outstanding hospitality and create a welcoming atmosphere.
    • Effectively manage guest inquiries and resolve complaints.

Additional Information:

This job description is intended to provide a general overview of the responsibilities and qualifications for this position. Duties and responsibilities may evolve over time, and employees may be required to perform other tasks as needed. Cirrus Aircraft is committed to maintaining a drug-free workplace and promoting equal employment opportunities for all qualified applicants.