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Loan Processing Support Specialist
2 months ago
Lending Assistant
FLSA Status: Non-Exempt (Hourly)
Mission Statement of RB&T:
River Bank & Trust is dedicated to being a reliable partner, aiding our community members and local businesses in achieving their financial aspirations.
Position Overview:
The Lending Assistant plays a crucial role in supporting Relationship Managers with the processing of consumer and commercial loan applications, while also delivering exceptional customer service to our current clientele.
Key Responsibilities:
To ensure individuals with disabilities can perform essential functions, reasonable accommodations may be provided. The primary responsibilities include, but are not limited to:
- Efficiently identifying customer needs and adeptly referring additional products across various banking services.
- Prioritizing customer service, treating both clients and colleagues with professionalism, courtesy, and respect.
- Delivering outstanding customer service by addressing issues and providing accurate, timely information.
- Gathering necessary documentation for loan processing to facilitate timely closings.
- Managing loan payments, payoffs, and requested draws.
- Occasionally following up on overdue loans and resolving technical exceptions promptly.
- Ordering title work, flood searches, UCC searches, and credit reports, while interpreting the results effectively.
- Requesting collateral valuations through both internal and external channels.
- Compiling closed loans to ensure a complete set of documentation and supporting materials.
- Collaborating with various professionals to assist in document preparation and loan closings (including title companies, attorneys, and environmental agencies).
- Adhering to relevant policies and procedures.
- Preparing necessary reports for Relationship Managers and management as needed.
- Occasionally assisting Customer Service Representatives with the opening and closing of consumer and commercial accounts.
Qualifications:
- High School diploma or equivalent.
- 1-2 years of experience as a Lending Assistant or in a Customer Service Representative role is preferred.
Skills and Expectations:
- Familiarity with and adherence to policies and procedures.
- Support for management's decisions and objectives in a positive, professional manner.
- Awareness of regulatory requirements and completion of annual compliance training relevant to the position.
- Ability to apply general accounting principles (debits, credits, balancing).
- Commitment to prioritizing customer service, treating clients and colleagues with respect.
- Capability to thrive in a fast-paced team environment, managing multiple tasks and prioritizing effectively.
- Detail-oriented and organized.
- Strong interpersonal and communication skills.
- Integrity, discretion, and respect for confidential information are essential.
- Willingness to adapt to change.
- Proficiency in various software and web applications.
- Able to prioritize tasks and manage time effectively.
- Analytical and problem-solving abilities.
- Regular attendance and punctuality, with the ability to handle varying levels of stress.
- Professional appearance and demeanor.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Physical Requirements:
This role may require occasional lifting or moving of up to 25 pounds. The employee will frequently sit, talk, hear, and use hands for various tasks. Occasional standing, walking, reaching, climbing, and balancing may be necessary. Visual requirements include close, distant, and peripheral vision, depth perception, and the ability to adjust focus. The work environment typically has a moderate noise level, resembling that of a standard retail branch setting. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Disclaimer:
The information provided above outlines the general nature and level of work expected in this position. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this role. Regular attendance and punctuality are expected, along with the ability to manage varying degrees of stress. This position description outlines the minimum requirements for qualification. Promotion and other employment decisions are based on employer needs, performance, and other non-discriminatory factors.
