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Service Advisor
2 months ago
AutoFair Subaru is seeking a Service Advisor to join our team. We are a rapidly-expanding dealer group with excellent opportunities for career growth. We are committed to providing our customers with an unmatched ownership experience through outstanding customer service and enduring relationships with the people we serve.
Key Responsibilities:
- Oversee service orders and flow of Drive Lane to ensure customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of the service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationships with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
Requirements:
- Genuine desire to serve.
- Organized and friendly personality.
- Military experience welcomed but not necessary.
- Demonstrated ability to manage others.
- Time management skills.
- Fantastic communication skills with your customers.
- Professional, well-groomed personal appearance.
- Consistent record of service and sales success.
- Strong record of positive customer satisfaction results.
- Team oriented and self-motivated.
- Able to work with little supervision.
- Clean driving record and valid driver's license.
