Service Advisor
4 weeks ago
As a Service Advisor at Hendrick Automotive Group, you will play a critical role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to communicate with customers, technicians, and other team members to identify and document service, maintenance, and repair needs. You will also be responsible for scheduling service appointments, estimating costs, and explaining repair options to customers.
Key Responsibilities:
- Communicate with customers to understand their vehicle needs and preferences.
- Work with technicians to identify and document required maintenance and repairs.
- Schedule service appointments and estimate costs.
- Explain repair options and recommendations to customers.
- Ensure all work is completed to dealership standards.
- Maintain a clean and organized workspace.
- Participate in ongoing training and development.
- Meet dealership CSI standards.
Requirements:
To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You should also have a strong understanding of automotive repair and maintenance procedures.
Preferred Qualifications:
A high school diploma or equivalent is required. Previous experience in the automotive industry is preferred.
Work Environment:
This position requires regular attendance and the ability to work in a fast-paced environment. You may be required to work evenings, weekends, and holidays.
Physical Demands:
This position requires the ability to stand, walk, and sit for extended periods. You may be exposed to loud noises, vibrations, and other service repair conditions.
Core Values:
We are committed to serving our customers with integrity, respect, and a passion for excellence. If you share these values and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
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