Field Service Specialist

2 weeks ago

Sherman, Texas, United States Cable One Full time

Position Overview:

As a Field Service Specialist, you will embark on a rewarding career that combines hands-on work in the field with customer interaction and ongoing professional development. At Cable One, we prioritize your growth and success in a supportive environment that values diversity and inclusion.

We provide a comprehensive training program that includes both individual and group sessions, ensuring you have the knowledge and skills needed to excel in your role. You will be paired with experienced mentors who will guide you through your journey, helping you navigate your new position with confidence.

Our Field Service Specialists are equipped with a company vehicle and all essential tools to perform their duties effectively. We also supply uniforms, ensuring you are well-prepared for your work environment.

The total compensation package includes a competitive base salary with the potential for bonuses, along with relocation assistance for qualified candidates.

Our exceptional benefits package features 20 days of paid time off annually, medical coverage that begins on your first day, a 401(k) plan with a company match of up to 5%, and generous tuition reimbursement that increases with your tenure.

At Cable One and our family of brands, we strive to keep our customers and employees connected to what matters most.



What We Offer:

A fulfilling career, respect for the communities we serve, a focus on health and wellness, a balanced work/life schedule, and a welcoming workplace culture.


Key Responsibilities:

  • Connect customers to their desired services by installing service drops or outlets in residential and commercial settings.
  • Utilize electronic testing equipment and online diagnostic tools to troubleshoot and resolve issues related to service drops or outlets, ensuring optimal reception performance.
  • Maintain proper signal levels at each termination point on the customer's premises.
  • Proactively recommend service upgrades and educate customers on their equipment.
  • Undertake additional responsibilities as needed to support our mission and uphold our brand principles.
Qualifications:

  • A valid driver's license and a clean driving record.
  • Willingness to work overtime and be on-call as required.
  • Strong problem-solving skills and the ability to communicate solutions effectively to customers.
  • Capability to work in confined spaces, lift up to 80 lbs., climb ladders, and work in various weather conditions.
  • At least 3 months of customer service experience or relevant training; equivalent education and experience will also be considered.
  • High school diploma or GED is required.
  • Consistent and reliable attendance is essential to meet customer needs.
Core Competencies:

Dedicated: Values each customer and works diligently to support our communities.

Supportive: Provides assistance in ways that are most beneficial to customers, addressing their needs with respect and empathy.

Proactive: Anticipates customer needs and strives to make their experience seamless and rewarding.

Personalized: Understands customers well and tailors interactions to meet their expectations.

Benefits:

Cable One and our family of brands recognize the vital role our associates play in our success, offering an excellent benefits package that includes:

  • Comprehensive medical, dental, and vision plans starting on your first day.
  • Life insurance options for self, spouse, and children.
  • Paid time off for vacation, holidays, and personal/sick days.
  • 401(k) plan with a 100% company match, starting from your first day of service, up to 5% of eligible compensation.
  • Group legal plan with identity theft protection.
Additional Perks:

  • Tuition reimbursement up to $5,250 in the first year.
  • Complimentary cable and internet services for associates residing in serviceable areas.
  • Annual contributions to community support initiatives across the U.S.
  • Recognition and awards programs for associates.
  • Opportunities for career advancement.
  • A collaborative work environment.
Our Commitment:

We believe that diversity enriches our communities and strengthens our workforce. At Cable One and our family of brands, we value the unique talents, backgrounds, and perspectives of our associates, which together create an unstoppable force.

Our motto, "Stronger Together," reflects our commitment to teamwork and collaboration.


Pre-Hire Processes:

Cable One and our family of brands prioritize the safety of our associates and customers. Job offers are contingent upon successful completion of background checks, drug screenings, and reference checks.

Only candidates who pass these pre-hire requirements will be approved for hire and ready to begin their rewarding career.

Individuals in DOT-regulated positions must meet the requirements of the Company's DOT program, including passing a road test, safety review, drug testing, physical examination, and review of past employer safety performance.


Cable One and our family of brands is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.


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