Carwash Operations Manager
7 hours ago
As a Carwash General Manager, you will oversee the day-to-day operations of our Tunnel carwash facility, ensuring efficient and effective service delivery, and maintaining high standards of carwash operations, cleanliness, and customer satisfaction. You will be responsible for driving carwash sales and profitability, hiring, leading, training, and developing the carwash staff. The ideal candidate will have excellent leadership skills, a strong attention to detail, and a passion for providing exceptional customer service.
Key Responsibilities:
- Hire, train, manage performance, and motivate staff to provide exceptional customer service and meet performance targets.
- Manage and supervise all carwash operations, including driving sales and profitability of the carwash, overseeing staff, scheduling, and training.
- Ensure the facility is clean, well-maintained, and fully stocked with necessary supplies and equipment.
- Perform regularly scheduled maintenance on all equipment to ensure it is kept in proper working order.
- Monitor and maintain inventory levels, placing orders for supplies as needed.
- Handle customer inquiries, complaints, and feedback in a professional and timely manner.
- Conduct regular inspections to ensure quality control and adherence to safety standards.
- Maintain accurate records of carwash transactions, including sales, expenses, and customer data.
- Ensure compliance with all relevant health, safety, and environmental regulations.
- Conduct performance evaluations and provide feedback to staff, identifying areas for improvement and implementing training programs as necessary.
Requirements:
- High school diploma or equivalent; additional education or certification in business management or a related field is a plus.
- 1-5 years of managing a tunnel carwash strongly preferred.
- Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Exceptional customer service skills, with a friendly and approachable demeanor.
- Strong problem-solving and decision-making abilities.
- Knowledge of carwash equipment, maintenance, and repair procedures.
- Ability to work flexible hours, including weekends and holidays, as required. Required to work at least 50 hours per week.
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