Digital Performance Analyst II
1 week ago
We are seeking a highly skilled Digital Performance Analyst II to join our team at Omm IT Solutions. The successful candidate will be responsible for supporting the Product Manager in ensuring their service meets performance requirements, communicating service performance to internal and external stakeholders, and ensuring high-quality analysis of agency transaction data.
Key Responsibilities
Supporting the Product Manager to ensure service performance meets requirements
Communicating service performance to internal and external stakeholders
Ensuring high-quality analysis of agency transaction data
Supporting the procurement of digital platforms for automated and real-time data collection and presentation
Sharing best practices in digital performance management across government
Identifying delivery obstacles to improving transactional performance and working with teams to overcome them
Requirements
ACTIVE or EXPIRED IRS MBI is required
Minimum five years of experience specifying, collecting, and presenting key performance data and analysis for a digital service
Supports Product Managers by generating new and useful information and translating it into actions to improve the service for users
Possesses analytical and problem-solving skills necessary for developing recommendations based on quantitative and qualitative evidence
Confident in explaining technical concepts to senior officials with limited technological background
Comfortable working with data from gathering and analysis through to design and presentation
Summary of Essential Skills
Performance Monitoring: Splunk, AppDynamics
Data Presentation: Excel, PowerPoint
Web & Client-side Performance: JavaScript, React, WCAG 2.0 standards
DevOps & Infrastructure: Jenkins, Kubernetes, AWS
Database Performance: SQL, Oracle, PostgreSQL
Agile Methodology: SAFE, Scrum, Kanban
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