Customer Service and Operations Manager

7 days ago

Fitchburg, Massachusetts, United States Hy-Vee Full time
About the Role

We are seeking a highly skilled Customer Service and Operations Manager to join our team at Hy-Vee. As a key member of our leadership team, you will be responsible for ensuring that our customers receive exceptional service and that our store operations run smoothly.

Job Description
  • Main Responsibilities:
  • • Provide prompt, efficient, and friendly customer service, ensuring that customers' needs are met and exceeding their expectations.
  • • Supervise and coordinate the activities of employees, providing guidance and support as needed to ensure that tasks are completed efficiently and effectively.
  • • Maintain a positive attitude, creating a friendly and welcoming atmosphere in the store.
  • • Generate a friendly atmosphere by encouraging employees to greet and interact with customers, providing excellent customer service and setting a good example.
  • • Assist customers by escorting them to products, securing items out of reach, loading/unloading heavy items, and making note of and passing along customer suggestions or requests.
  • • Answer the telephone promptly and provide friendly, helpful service to customers who call.
  • • Perform as a leader and role model, maintaining positive employee relations and ensuring that all employees are treated with respect and dignity.
  • • Plan, prepare, and adjust work schedules, assigning employees to specific duties and following up to ensure duties are properly completed in a timely manner.
  • • Supervise and coordinate activities of employees in all areas of the store (in Department Managers absence) or perform the work necessary at all job levels.
  • • Ensure proper customer service throughout the store and address specific customer issues.
  • • Evaluate employee performance to recommend personnel actions in their respective area, such as promotion, transfer, or dismissal.
  • • Train and enforce safety procedures to provide a safe and healthy work environment for employees and customers.
  • • Work safely to prevent on-the-job injuries, filling out first reports of injury and assigning light duty as necessary.
  • • Compile, store, retrieve, and understand managerial data (i.e., sales, inventory reports, ad and display projections/actuals, etc.).
  • • Order merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifying delivery of merchandise, ensuring quality, comparing records with merchandise ordered, and reporting discrepancies.
  • • Train workers in store policies, department procedures, and job duties.
  • • Ensure compliance of employees with established policy/law, security, sales, and record-keeping procedures and practices.
  • • Determine location of ad and promotional displays, ensuring product quality and quantities to meet customer and store demands and profitability.
  • • Confer with employees and assist in solving problems affecting job performance and established policies and procedures.
  • • Explain store services to potential personal and business account customers to generate additional business for the store.
  • • Understand the basics of store accounting.
  • • Maintain strict adherence to department and company guidelines related to personal hygiene and dress.
  • • Adhere to company policies and individual store guidelines.
  • • Report to work when scheduled and on time.
Required Skills and Qualifications
  • Education:
  • • High school diploma or equivalent experience.
  • Experience:
  • • Two years or more of similar or related work experience preferred.
  • Skills and Abilities:
  • • Ability to solve practical problems, variety of variables with limited standardization, interpret instructions.
  • • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • • Possess the ability to interview to obtain basic information, guide people to provide basic direction, follow technical manuals, and have increased contact with people.
Estimated Salary Range

$60,000 - $80,000 per year, depending on experience and qualifications.

About Hy-Vee

Hy-Vee is a leading retail grocery store chain committed to providing exceptional customer service and high-quality products. We are dedicated to supporting our communities and fostering a positive work environment for our employees.

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