Customer Service Manager Lead
3 days ago
About Hy-Vee
At Hy-Vee, our employees are the backbone of our business. We strive to create an environment where our team members can thrive and make a positive impact on our customers' lives.
Job Title: Leading Customer Experience Specialist
As a leading customer experience specialist, you will be responsible for providing exceptional service to our customers while ensuring that our store operates efficiently and effectively.
Responsibilities:
- Provide prompt, efficient, and friendly customer service to all customers.
- Supervise and coordinate the activities of employees in all areas of the store.
- Plan, prepare, and adjust work schedules as needed.
- Assign employees to specific duties and follow up to ensure tasks are completed in a timely manner.
- Evaluate employee performance and recommend personnel actions such as promotion, transfer, or dismissal.
- Train employees on safety procedures and maintain a safe and healthy work environment.
- Compile, store, and retrieve managerial data such as sales reports, inventory levels, and ad projections.
- Order merchandise and verify delivery quantities.
- Confer with employees to resolve problems affecting job performance and company policies.
- Explain store services to potential customers to generate additional business.
Requirements:
- A minimum of two years of similar or related work experience preferred.
- High school or equivalent education required.
- Ability to solve practical problems and interpret instructions.
- Possess the ability to interview, guide people, and follow technical manuals.
- Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Working Conditions:
This position is exposed to dust, noise, and temperature extremes. You will be working in a fast-paced environment with possible equipment movement hazards, electrical shock, and exposure to chemicals and solvents.
Estimated Salary: $65,000 - $75,000 per year
Contact Information:
Please submit your application online or visit our website for more information about this opportunity.
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